Terms & Conditions

Orders and Contract

Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online, or Little Label, including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.

Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.

Delivery to Stores

Delivery to stores is free. At times of peak trade, we may charge 25p for the Next Day To Store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Ready Within 1 Hour Service

When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready. Please note:

• If you place your order between the opening time and up to 1 hour before the closing time of your selected store(s), it will be ready for you to collect within 1 hour on the same day.

  1. If you place your order later than 1 hour before the closing time and before the next day’s opening time of your selected store(s), it will be ready for you to collect within 1 hour of the store opening.

• You will need to bring confirmation of order with you when you come to collect the product.

• Your order may not be accepted if we are unable to obtain authorisation for payment, or you have insufficient credit on your Next Credit account, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product or due to circumstances beyond our control.

• You may be contacted as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated.

Store Delivery Exceptions

Delivery to stores is not available for swatches and paint samples, fresh flowers and plants, some wines & spirits, fresh food items, gift cards, Art2Order, some personalised items, items made to your order, fabric by the metre, domestic appliances, Gift Experiences, the Next Directory, items ordered from Next Garden, Hammonds bedrooms, Beaverbrooks products, D&G, Versace, Moncler & Monnalisa products or some large 2 person delivery items

Courier Delivery

Our standard courier delivery charge to home is £3.99 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £8.00. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.

For full courier delivery charges, see the DELIVERY CHARGES section.

Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

DPD Precise

DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to you if you live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. DPD Precise delivery is not available for fresh flowers & plants, some wine & spirits , 2 person delivery items, items made to your specification, Hammonds bedrooms, domestic appliances, Beaverbrooks, Art2Order, items from Next Garden and Gift Experience websites.

The charge for this delivery service is £5.99, or for 2 person deliveries, the charge is £15.

This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.

Delivery Charges

Our standard courier delivery charge to home is £3.99 per order for one person delivery items. Items requiring 2 person delivery are charged at £8.00 per delivery. The following exceptions apply: wine & spirits £3.99 per box; personalised picture gifts £3.99 per item; Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers); large domestic appliances from £19.99 per item for England, Scotland & Wales, and £34.99 for Northern Ireland - charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants, wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

nextunlimited Service

To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items, deliveries to Evri Parcel Shops and collection of any item. The service costs £20 for 12 months’ subscription. If you are a credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase, the charge will be added to your total at checkout. The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included in any other offer or incentive.

The nextunlimited Service does not include:

1. Orders placed for Precise Home delivery; including 2 person deliveries;

2. Orders for the following: fresh flowers, Art2 Order, Gift Cards, gift experiences, items from Next Garden, some personalised items and items made to order, fitted bedrooms by Hammonds and large domestic appliances.

3. The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.

It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

The nextunlimited 1 month free trial

Available to nextpay customers only. Customers must not have had a full nextunlimited subscription in the past 6 months or 3 previous 1 month free trials at any time. The trial includes 30 days of free standard home delivery and returns. By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £20 will be automatically charged to your nextpay account at the end of the trial. You have the right to cancel this trial at any time. Exceptions, cancellation rights, terms and conditions apply.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Next stores except our airport and Fabled stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.

Returns Via Courier

You may return most items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Furniture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £2 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using an Evri Parcel Shop to Return an Order

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Envri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Evri Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, Moncler, Versace, Dolce & Gabbana and Monnalisa products, fresh flowers & plants, some wine & spirits, domestic appliances, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.

Returns by Post

To return by post call 0333 777 4574# to request a returns label, then take to your nearest Post Office.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. We cannot accept any returns through our airport or Fabled stores. . We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), l and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given.. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Our children's shoe-fitting tool is non-refundable. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Refund Cards

Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, Little Label, to pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.

Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

Next Credit Accounts High Returns Policy

Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.

Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.

If you are experiencing financial difficulties, please click here.

Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.

See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

• Next credit account, Nextpay, or Next3Step

• All major credit and debit cards

• Next gift cards and e-vouchers

• Paypal

In-store

• Nextpay Card

• Nextpay App

• All major credit and debit cards (including Apple Pay and Google Pay)

• Next gift Cards and e-vouchers

• Cash

Phone

• Next credit account, Nextpay or next3Step (new credit applications accepted online only)

• All major credit and debit cards

• Next gift cards and e-vouchers

The taking of payment from you by Next under any of the means set out above or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.

VIP SALE

• Only invited nextpay credit customers will be able to book a slot and order from the VIP Online Sale. Do not forward details of this service - they are specific to your account. Exclusions to the VIP Online Sale apply.

• Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer.

• If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account

• You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.

• During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.

• The VIP Online Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP shopping slot and do not use it, this may also affect your eligibility for any priority VIP Online Sale invitations in the future.

• All Sale items are subject to availability.

• Next day delivery is not available for VIP Sale orders.

• Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.

• Send to a friend delivery service will not be available during the Next Sale.

• Delivery to Next stores is available (selected stores only) for sale orders but delivery to Evri Parcel shops and DPD Precise is not available.

• The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products, Laura Ashley and childsplayclothing.co.uk.