Privacy Policy for FIGEC Mobile
Privacy Policy for FIGEC Mobile
Last Updated: 18-09-2026
Welcome to FIGEC Mobile, the mobile banking application of FIGEC S.A. (Financière Générale d’Épargne et de Crédit). Your privacy and the security of your financial information are important to us.
This Privacy Policy explains what information may be collected when you use FIGEC Mobile, how that information is used, how it is protected, and the choices available to you.
When you use FIGEC Mobile, we may collect the following categories of information:
Depending on the services you use, this may include:
Full name
Phone number
Email address
Bank/account information
Customer or wallet information
National ID or other identity-verification information
Information required for regulatory and Know Your Customer (KYC) purposes
We may collect information related to transactions performed through the application, including:
Account-to-account transfers
Mobile Money transfers
QR-code payments
Bill payments
Deposits and withdrawals
Payment and transaction history
Beneficiary information
Transaction amounts, dates, references and status
To provide and secure the service, we may collect:
Device model and manufacturer
Operating system and version
Application version
Device identifiers and security information
IP address
Network information
Error logs and diagnostic information
Information relating to application performance
FIGEC Mobile may request access to location information where required for specific features, such as helping you locate FIGEC branches or ATMs.
Location access is subject to your device permissions. You can manage location permissions through your device settings.
If you choose to use Biometric Login, authentication is performed using the biometric security mechanisms provided by your device.
FIGEC Mobile does not receive or store your fingerprint or facial biometric data. The application uses the device's authentication mechanism to confirm that you are authorized to access the application.
FIGEC may use your information to:
✔️ Provide banking and financial services through FIGEC Mobile
✔️ Process transactions, including transfers, payments and other financial operations
✔️ Verify your identity and maintain account security
✔️ Protect your account against fraud, unauthorized access and suspicious activity
✔️ Provide customer support and resolve service-related issues
✔️ Maintain and improve the performance and reliability of FIGEC Mobile
✔️ Provide features such as branch and ATM location services
✔️ Send important service, security and transaction notifications
✔️ Meet applicable legal, regulatory and reporting obligations
✔️ Detect, investigate and prevent fraud, money laundering and other unauthorized or illegal activities
FIGEC does not sell or rent your personal information.
Your information may be shared when necessary to provide services or comply with applicable obligations, including:
Information may be shared with banks, mobile-money operators, payment processors, GIMAC and other authorized financial service providers when necessary to process a transaction or provide a requested service.
FIGEC may use trusted third-party service providers for services such as:
Infrastructure and hosting
Application security
Transaction processing
Notifications and communications
Technical support
Fraud detection
Application monitoring and analytics
Such providers may only access information necessary to perform the services they provide.
FIGEC may disclose information to competent regulatory, governmental, judicial or law-enforcement authorities where disclosure is required or permitted by applicable law.
Information may also be disclosed when necessary to:
Protect the rights, property or security of FIGEC, its customers or others
Investigate suspected fraud or unauthorized activity
Comply with legal or regulatory requirements
FIGEC uses technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure or destruction.
Depending on the service and technical environment, these measures may include:
🔒 Encryption and secure communication
🔐 Authentication and access controls
📱 Device and application security mechanisms
🛡️ Fraud and suspicious-activity monitoring
🔑 Biometric authentication where enabled by the customer
FIGEC continuously reviews and improves its security measures as technology and security threats evolve.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
✅ Request access to personal information held about you
✅ Request correction of inaccurate or incomplete information
✅ Request deletion of information where legally applicable
✅ Request restriction of certain processing activities where applicable
✅ Withdraw permissions granted to the application, such as location access, through your device settings
✅ Request information about how your personal information is processed
Some requests may be subject to legal, regulatory, contractual or banking requirements.
To exercise applicable privacy rights, please contact FIGEC using the official customer-support channels.
You are responsible for protecting your authentication credentials and device.
You should:
Never share your password, PIN, OTP or authentication credentials with another person.
Keep your mobile device secure.
Use the latest version of FIGEC Mobile whenever available.
Immediately report suspicious or unauthorized transactions.
Contact FIGEC if you believe your account or credentials have been compromised.
FIGEC will never ask you to disclose your password or authentication credentials through an unsolicited communication.
FIGEC Mobile may integrate with third-party financial, payment, telecommunications or other services to provide certain functionality.
Examples may include:
Mobile Money services
GIMAC payment services
Bill-payment providers
Financial service providers
Other authorized payment or transaction networks
When you use a third-party service, that service may process your information under its own privacy policy and terms.
FIGEC is not responsible for privacy practices of third parties that operate independently from FIGEC.
FIGEC Mobile may use technical monitoring, diagnostics and analytics mechanisms to:
Identify application errors
Improve application performance
Monitor reliability
Understand general usage patterns
Detect technical or security issues
Where analytics or third-party services are used, appropriate measures are taken to limit access to personal information and protect customer data.
FIGEC Mobile is intended for customers who are legally eligible to use the financial services provided by FIGEC.
We do not knowingly collect personal information from children who are not legally eligible to use the applicable financial services.
FIGEC retains personal and transaction information for as long as necessary to:
Provide financial services
Maintain customer accounts
Complete and document transactions
Meet legal and regulatory obligations
Resolve disputes
Detect and prevent fraud
Maintain appropriate financial and audit records
Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.
FIGEC may update this Privacy Policy from time to time to reflect changes in:
FIGEC Mobile services
Applicable laws and regulations
Security practices
Data-processing practices
Technology and third-party services
When significant changes are made, FIGEC may provide appropriate notice through the application, website or other available communication channels.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
If you have questions about this Privacy Policy, your personal information, or how FIGEC processes your data, please contact FIGEC through its official customer-support channels.
FIGEC S.A.
Financière Générale d'Épargne et de Crédit
Head Office: Douala, Cameroon
Email: info@figec-sa.com
Website: www.figec-sa.com
Public sources identify FIGEC S.A. as a Cameroonian microfinance institution headquartered in Douala and list info@figec-sa.com as a contact address.