Archimate

Overall Flow of FedEx Operations:

1. Order Placement: Customers place orders for package delivery through various channels, like online forms, phone calls, or in-person at FedEx locations.

2. Order Processing: Orders are received and processed by the FedEx Order Management System, which verifies addresses, calculates shipping costs, and assigns tracking numbers.

3. Pickup and Transportation: Packages are picked up by FedEx couriers or delivered to FedEx facilities depending on the service chosen. The transportation network utilizes ground, air, and even international shipping options.

4. Sorting and Processing: Packages arrive at sorting centers where they are scanned, sorted, and routed to their destination facilities based on their tracking information and delivery timeframes.

5. Delivery: Packages are delivered to their final destinations by couriers or through local partners depending on the location.

6. Tracking and Customer Service: Customers can track their packages online or through the FedEx mobile app. Customer service representatives are available to answer questions and address any issues.

Refernce:
Smirti, M., Boubert, A., Calloud, V., & Papson, A. (2007). Modeling the Logistics of FedEx International Express. University of California Berkeley, Institute for Transportation Studies. University of California Berkeley. 

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