The purpose of this competition is to enhance the quality of customer service through intelligent robots in environments such as retail stores and shopping malls and to realize new service forms. In particular, this competition focuses on the ability to engage in natural and friendly communication in customer service and collaborative work between store staff and robots.

While evaluations of physical functions such as object recognition, human action recognition, navigation, and object grasping have traditionally been conducted using actual robots in competitions, there have been limitations to smooth competition due to constraints imposed by physical robots when focusing on intelligent interactions such as intention recognition, natural language understanding, conversation control, and conversation for ambiguity resolution. Therefore, in this competition, instead of focusing on the physical aspects of functionality, tasks focusing on conversational intelligence are conducted to improve the quality of dialogue systems for service robots collaborating with humans in retail stores and to realize new interactive service systems.

Additionally, this competition has a unique structure where robots in virtual space converse with humans in real space. Proposals contributing to the realization of new services through the fusion of metaverses, digital twins, cyber-physical systems, and social robotics are welcome.