Election Worker Training: Managing Challenging Interactions

Election Day can be demanding, and election workers may face voters who are confused, stressed, or upset. Election Worker Training: Managing Challenging Interactions is a short video training developed by the EAC and the American Psychological Association (APA) that helps workers prepare for those moments 

Benefits of this training include: 

• Builds confidence in handling difficult voter interactions 

• Teaches simple, proven ways to calm tense situations 

• Helps workers stay calm, professional, and focused under pressure 

• Shows how active and reflective listening can reduce conflict 

• Encourages empathy while keeping interactions respectful and fair 

• Reinforces when and how to ask for help if a situation escalates