In addition to spearheading IT Service Management as my core role, I've cultivated proficiency in diverse areas including Customer Relationship Management (CRM) and Digital Marketing encompassing Lead Generation, Campaign Management, and Social Media Marketing (SMM). My portfolio features successful project completions, notably the implementation of pivotal systems such as ERP solutions like BPCS and SAP, as well as the deployment of CRM-C4C (Cloud for Customer SAP), CTP, and HRIS using SuccessFactors-SAP. In my capacity, I've been instrumental in delivering user training sessions encompassing Sharepoint Sites, Office365, CTP, C4C, DC2000, and BPCS. It's worth noting that my prior involvement in the Logistics department has proven invaluable in the context of the ERP implementation initiative.
I've continuously pursued professional development through a range of IT training courses and workshops, including Java SE6 at IBCS Primax, Certified Ethical Hacker (CEH) at ECADEMY, SAP BASIS training through AMS, and Cisco Certified Network Associate (CCNA) at New Horizon, among others. My commitment to learning extends to engaging in diverse e-learning courses. My engagement has also extended to participation in internal training programs and workshops conducted internationally, with topics ranging from Office365 and SharePoint to C4C (SAP CRM) and Communication Seminars.
Check out my Training , Projects & Recommendations section in my website.
