Fast Moving Retail Business

Challenge

The Head of Talent Acquisition of a fast-moving retail business knew he could provide faster and effective service to his internal clients if he could automate the ‘low value’ tasks that his team was engaged in. There was a high proportion of his team’s time being spent on sourcing CV information from various sources ( existing database, careers page, job boards, mailbox, Facebook, Linkedin etc). He was also looking to have this information available on a single, easy to use interface and have intelligent chatbots interacting with clients to enable a stronger candidate experience. Finally, he was keen on understanding the effectiveness of a Virtual Reality based solution for candidate onboarding. The cost was an important factor. The TA Head was reluctant to approach his traditional suppliers (including RPO’s) as most of them were in the early stages of sourcing AI-based solutions. Some of his reluctance came from the fact that they would be keen on forcing him to use their preferred solution as opposed to providing him with an independent choice. Finally, given his tight budget, he did not want to be forced into the sale of a solution and make a wrong choice.

Solution

Participating in the Hub allowed the entire Talent Acquisition team to pilot a specific AI-based solution and get exposure and learning around Artificial Intelligence and its impact on the Resourcing area. They were surprised to know that last year there were more than 3000 digital start-ups globally in the area of recruitment alone. The AI-based solution surpassed all their expectations and they could see an immediate impact on ‘time to fill’ as well as ‘cost of hire’. Looking at the results, the Head of Talent Acquisition felt knowledgeable and excited about mapping out a broader plan around digital transformation.

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Originally published at www.hrtechpartnership.com.