SOME PHONES HAVE ISSUES UPDATING LOCATION IN BACKGROUND, USE THESE FIXES...

Go to dontkillmyapp.com/ and choose you device manufacture for specific steps to follow, or follow the steps mentioned below.

Go to the Android phone Settings, tap on Apps, tap on Family360

• 'Data usage' setting: turn on 'Background data' and turn on 'Unrestricted data usage"

• OR you may see: ‘Mobile Data’ setting: turn on ‘Allow background data usage’ and ‘Allow app while Data saver on’

• ‘Permissions’ setting: turn on ‘Location’ (other permission settings ensure Family360features work as intended. ‘Calendar’ is not required)

• ‘Notifications’ setting: these settings should be turned on in order to receive Place alerts, driving alerts and other notifications from the app

Go to the Android phone Settings, tap on ‘Device maintenance’ (for Android 7 OS)

• ‘Battery’ setting: turn off power-saving mode

• ‘App power monitor’: make sure Family360 is not in the list in this section

• Scroll down to ‘Unmonitored app’ section and tap on it. Add Family360 to this list to help ensure location data is always current

Go to the Android phone Settings, tap on ‘Connections’ OR 'Network"

• 'Wifi’ setting: turn on Even when not connected, Wifi can detect the location of routers, helping to improve location accuracy

• 'Mobile data' OR 'Data usage’ setting: turn ‘Data saver’ off. Turn on ‘Mobile data’

• OR turn off 'Limit mobile data usage'
  Android 8 OS or lower: 'Keep Wifi on during sleep': Go to the Wifi setting, tap on 'Advanced', turn on 'Keep Wifi on during sleep'. This will help prevent location inaccuracies while the phone is not being used.

For Android 9 (Pie) OS:

• Go to 'Settings' on the phone

• Tap on 'Apps', tap on 'Family360', tap on 'Battery' (may have to tap on 'Advanced' to see this)

• Find 'Battery optimization'. This needs to say 'Not optimized'. If it does not, go to next steps

• Tap on 'Battery optimization' here, and again on next screen, then tap on 'All apps'

• Find and tap on 'Family360' in the list, tap on 'Don't optimize'

For Samsung phones on Android 9 (Pie) OS:

• Apps that have not been opened in three days go into 'sleep mode' on Samsung phones

• Family360 in 'sleep mode' will not update a member's location

• Open Family360 every two days to prevent it from going into 'sleep mode'

For Android 10 ( Q ) OS:

• Go to 'Settings' on the phone

• Tap on 'Apps', tap on 'Family360', tap on 'Permissions'

• Change the 'Location permission' access to 'Allow all the time'

• Change the 'Physical activity permission' to 'Allow'

For Huawei phones:

• Go to 'Settings'

• Tap on ‘Advanced settings’, tap on ‘Battery Manager’

• Tap on ‘Protected apps’, find Family360 and toggle the setting to protect it from having background data restricted