Troubleshooting
Chromebook Troubleshooting
Issues logging into a Zoom Meeting
As of August 23, 2021, students should no longer log into the MCPS Zoom website or the Zoom app before joining a meeting as this will result in an error. To join a Zoom meeting students should follow the directions in the support guide linked below.
Issues with Zoom camera or microphone
The option to switch cameras in Zoom is available for some Chromebook models. It is located inside the Start/Stop Video options just to the right where the "^" is seen.
Lenovo 300e not holding a charge
Only the left side USB-C port (4) charges the battery of the device. The right side USB-C port (8) will power on the device while plugged in but will not charge the battery.
Lenovo 300e will not turn on
If the Lenovo 300e Chromebook battery is completely drained, it will take up to 30 minutes on the charger to turn on again. Plug in the charger on the left side and wait 30 minutes before attempting to use the Chromebook again.
Chromebook is charged, power light is on, but the screen won’t come on because the Chromebook has gone to sleep
Reboot/Soft Reset
Press and hold “Refresh” key (half circle above 4 - aka F3) + tap Power
When your Chromebook starts up, release Refresh
Toggle on/off accessibility features
*Large cursor, magnified screen, or spoken feedback may make the Chromebook appear to be malfunctioning. Follow these steps to turn them off
Step 1: Find accessibility features
At the bottom right, select the time. Or press Alt + Shift + s
Select Settings
At the bottom, select Advanced
In the "Accessibility" section, select Manage accessibility feature. Optional: To have quick access to accessibility features, turn on Always show accessibility options in the system menu.
Step 2: Turn on or off a feature
Choose the accessibility features you'd like to use:
Text-to-speech: Turn on the screen reader or Select-to-speak.
Display: Turn on high contrast mode or screen magnifier, or change screen resolution or text size.
Keyboard: Turn on sticky keys, on-screen keyboard, keyboard focus highlighting, keyboard repeat rate, or word prediction. Learn how to type with your voice.
Mouse and touchpad: Turn on navigation buttons in tablet mode, automatic clicking, tap dragging, cursor highlighting, or change the cursor's size.
Audio: Play all sounds together through all speakers or play sound on startup
Zoom "Connecting" screen continues to spin when attempting to join a Zoom meeting
Clear browsing history *Can/should be done everyday*
At the top right of the Chrome browser, click ⋮ (More).
Click History then History again.
On the left, click “Clear browsing data.” A box will appear
Click “Advanced”
From the drop-down menu, select “All time”
Check all the boxes
Click “Clear data”
Zoom screen is black while the teacher is sharing their screen
For tips on how to access Zoom or join a test meeting, click here
Students will use SSO to sign in, with the domain mcpsmd
If this issue persists, these steps can be taken multiple times a day or at the start of each day
Level 1 - Check for Updates and Clear cache, cookies, and history
Click on the time at the bottom right of the Chromebook
A window pops up. Click on the Settings cog
Another window will pop up called Settings
Go the bottom left and click on About Chrome OS
The Google Chrome OS windows opens. Check for updates.
After any updates are finished, clear cache, cookies, and history for all time. Then, go back to a Zoom meeting to see if the screen is now functioning normally.
Level 2- Hard Reset
Press and hold the “Esc” key and “Refresh” key (half circle above 4 - aka F3) and the “Power” button to turn on the Chromebook
The Chromebook will boot to Developer Mode. Press “Ctrl” + “D” to turn off OS verification
Press Enter to confirm that you wish to turn OS verification OFF
The Chromebook restarts and prompts to re-enable verification. Press the spacebar
Press Enter to confirm that you wish to turn OS verification ON
After an automatic reboot, the "Welcome!" screen will be displayed and you can complete the on screen instructions. Click the blue “Let’s Go” button to continue
Choose the Wifi network and connect
The “Enterprise Enrollment” screen should follow. When it does login with your @mcpsmd.net account and password
Screen resolution error during MAP testing
Press Ctrl + Alt + 0 to reset the resolution
Date and/or Time are incorrect
This may cause the Chromebook to be unable to connect to WiFi
Hard Reset
Log out of the Chromebook
Press and hold the “Esc” key and “Refresh” key (half circle above 4 - aka F3) and the “Power” button to turn on the Chromebook
The Chromebook will boot to Developer Mode. Press “Ctrl” + “D” to turn off OS verification
Press Enter to confirm that you wish to turn OS verification OFF
The Chromebook restarts and prompts to re-enable verification. Press the spacebar
Press Enter to confirm that you wish to turn OS verification ON
After an automatic reboot, the "Welcome!" screen will be displayed and you can complete the on screen instructions. Click the blue “Let’s Go” button to continue
Choose the Wifi network and connect
The “Enterprise Enrollment” screen should follow. When it does login with your @mcpsmd.net account and password
Chromebook is acting unusual or slow. Trackpad is hanging or clicking funny. Keyboard is slow or delayed.
Powerwash
Sign out of your Chromebook
Press and hold Ctrl + Alt + Shift + r
Select Restart
In the box that appears, select Powerwash Continue
Log into the wifi
Follow the steps that appear and sign in with your Google Account
Printing
Print from a Chromebook Instructions
Other common issues and solutions