Fack App Privacy Policy
This Privacy Policy explains how the Fack app (“App”) collects, uses, and protects your information when you use our meditation and relaxation platform. We are committed to safeguarding your privacy and ensuring you feel secure while using the App to find inner calm, improve focus, and enhance sleep quality. By using the App, you agree to the practices described below.
1. Information We Collect
We only collect information that helps us improve your App experience—no unnecessary data. The types of information we may gather include:
1.1 Account-Related Information (If You Create an Account): If you set up an account to save favorite tracks or access personalized features, we may collect basic details like your email address (used for account verification and login) and a username (chosen by you). We do not collect sensitive personal information (e.g., credit card numbers, address) unless you explicitly provide it (which is not required for core App use).
1.2 Usage and Preference Data: To tailor the App to your needs, we may collect data about how you use the platform, such as:
Your favorite meditation categories (e.g., sleep aid, work focus) or audio tracks (e.g., ocean waves, forest sounds);
How often you use the App and which features you interact with (e.g., loop playback, progress control);
Device information (e.g., device type, operating system) to ensure the App works smoothly on your device.
1.3 Feedback Information: If you send feedback, questions, or issues to our support team (via the provided email), we may collect the content of your message and your contact details (if you include them) to respond to you.
2. How We Use Your Information
We use the collected information solely to enhance your experience with the App and maintain its functionality:
2.1 To Provide and Improve the App: We use your preference data to suggest relevant audio tracks or categories (e.g., recommending a new sleep aid track if you often use the sleep category). Device information helps us fix technical issues and update the App for better performance.
2.2 To Manage Your Account (If Applicable): If you have an account, we use your email address to verify your account, reset your password (if you request it), and notify you of important App updates (e.g., new features).
2.3 To Respond to You: We use feedback or contact information to address your questions, resolve issues, or acknowledge your suggestions (e.g., replying to your email about a technical problem with the personalized player).
2.4 We Never Sell or Share Your Information: Your data is for Fack’s internal use only. We will not sell, rent, or share your information with third parties (e.g., advertisers, other apps) without your explicit permission—except when required by law (though this policy focuses on non-legal use).
3. How We Protect Your Information
We take steps to keep your information secure:
3.1 Account Security (If You Have an Account): Your account password is stored in a secure, encrypted format (we cannot see your actual password). We recommend you use a unique password for your Fack account to add extra protection.
3.2 Limited Access: Only authorized members of the Fack team (e.g., support staff, developers) can access the information we collect—and only for purposes related to App improvement or customer support.
3.3 No Unnecessary Storage: We do not keep your information longer than needed. For example, if you delete your account, we will remove your account-related information and preference data from our systems.
4. Your Choices About Your Information
You have control over your information and how it is used:
4.1 Manage Your Account: You can delete your account at any time (via App settings, if available) or request account deletion by contacting our support team. Deleting your account will remove all your saved preferences and account data.
4.2 Adjust Preferences: You can change your favorite tracks or categories at any time within the App—this updates the preference data we store for you.
4.3 Opt Out of Non-Essential Notifications: If you receive App update notifications via email (for account holders), you can opt out by following the “unsubscribe” link in the email or contacting support.
5. How to Contact Us About Privacy
If you have questions about this Privacy Policy, want to access your information, or request changes (e.g., updating your email address), please reach out to our customer support team via email at ango2230fackcent@zohomail.com. We will respond to your privacy-related inquiries as quickly as possible.
6. Changes to This Privacy Policy
We may update this Policy from time to time (e.g., if we add new features that require collecting additional non-sensitive data). When we make changes, we will notify you via a message within the App or an email (if you have an account). Your continued use of the App after this notice means you accept the updated Policy.