# Support - FaceCreator Generator
Welcome to FaceCreator Generator support! We're here to help you create amazing AI-powered portraits and face swaps.
Contact Information
**Email Support**: xufei547@gmail.com
**Subject Line**: [FaceCreator Support] - [Your Issue]
**Response Time**: Within 24-48 hours
**Support Hours**: Monday - Friday, 9:00 AM - 6:00 PM (PST)
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🚀 Getting Started
First Time Using FaceCreator?
1. **Download and Install**: Get FaceCreator Generator from the App Store
2. **Sign In**: Use Apple Sign In for secure authentication
3. **Choose Your Feature**: AI Portrait, Face Swap, or Background Removal
4. **Upload Your Photo**: Select a clear, well-lit photo for best results
5. **Select Style/Target**: Choose your desired artistic style or target face
6. **Generate**: Watch the AI create your masterpiece!
System Requirements
- **iOS**: 14.0 or later
- **Device**: iPhone 8 or newer recommended
- **Storage**: At least 500MB free space
- **Internet**: Stable connection required for AI processing
💳 Subscription & Billing
Subscription Plans
- **Basic Quarter**: $9.99 for 3 months (100 generations)
- **Pro Quarter**: $19.99 for 3 months (300 generations) - Most Popular
- **Ultimate Quarter**: $49.99 for 3 months (1000 generations) - Best Value
Managing Your Subscription
- **Subscribe**: Tap "Go Pro" in the app or visit subscription page
- **Restore Purchases**: Use "Restore Purchases" button if you've already subscribed
- **Cancel Subscription**: Go to Settings > Apple ID > Subscriptions on your device
- **View Usage**: Check your remaining credits in the Profile section
Billing Questions
- All payments are processed securely through Apple App Store
- Subscriptions auto-renew unless cancelled 24 hours before expiration
- Refunds are handled through Apple's refund policy
- For billing disputes, contact Apple Support first
🛠️ Technical Support
Common Issues & Solutions
App Crashes or Freezes
- **Force close** the app and restart
- **Restart your device**
- **Update to latest version** from App Store
- **Free up storage space** (need at least 500MB)
Image Processing Problems
- **Poor Results**: Use clear, well-lit photos with visible faces
- **Processing Fails**: Check internet connection and try again
- **Long Processing Time**: High demand periods may cause delays
- **Credits Not Deducted**: Processing failure automatically preserves your credits
Login Issues
- **Apple Sign In Problems**: Check Apple ID settings and try again
- **Account Not Syncing**: Sign out and sign back in
- **Lost Purchase History**: Use "Restore Purchases" feature
Image Quality Tips
- **Upload high-resolution photos** (minimum 512x512 pixels)
- **Ensure good lighting** and clear facial features
- **Avoid heavily filtered or edited source images**
- **Face should be front-facing** for best results
🎨 Feature Guides
AI Portrait Generation
1. Select "AI Portraits" from the home screen
2. Upload a clear photo of yourself
3. Choose from 50+ artistic styles (anime, oil painting, cyberpunk, etc.)
4. Tap "Generate" and wait for processing (15-30 seconds)
5. Save your masterpiece to device gallery
Face Swap
1. Select "Face Swap" feature
2. Upload your source photo (your face)
3. Choose or upload target photo (face you want to swap with)
4. Let AI process the swap (20-45 seconds)
5. Fine-tune results if needed
Background Removal
1. Select "Remove Background"
2. Upload any photo with a person
3. AI automatically detects and removes background
4. Download transparent PNG or add new background
🔒 Privacy & Security
Your Data Protection
- **Face data is deleted within 60 seconds** after processing
- **No data stored on our servers** permanently
- **Encrypted transmission** for all data
- **No human review** of your photos
Account Management
- **View Privacy Policy**: Available in app and at our website
- **Delete Account**: Contact support for complete account deletion
- **Export Data**: Download your creation history before deletion
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💰 Credits & Usage
Understanding Credits
- **1 Credit = 1 AI Generation**
- **Free Users**: 5 credits to start
- **Subscribers**: Get credits based on plan (100/300/1000 per quarter)
- **Credit Usage**: Visible in Profile section
Credit-Free Features
- View creation history
- App navigation and browsing
- Account management
- Settings configuration
🆘 Report Issues
When Contacting Support, Please Include:
- **Device Information**: iPhone model and iOS version
- **App Version**: Found in Settings > About
- **Issue Description**: What happened and when
- **Steps to Reproduce**: What you were doing when the issue occurred
- **Screenshots**: If applicable, attach screenshots
- **Error Messages**: Copy any error text exactly
Priority Support Issues
- App crashes consistently
- Subscription/billing problems
- Account access issues
- Privacy concerns
📱 Feature Requests & Feedback
We love hearing from our users! Send us your:
- **New feature ideas**
- **Style suggestions**
- **User experience feedback**
- **Bug reports**
Roadmap Highlights
- New artistic styles added monthly
- Enhanced face swap accuracy
- Batch processing capabilities
- Custom style training (coming soon)
🌐 Additional Resources
Official Links
- **Privacy Policy**: [View Full Policy](https://sites.google.com/view/facecreator/)
- **Terms of Service**: [View Terms](https://sites.google.com/view/facecreator/terms)
- **App Store Page**: Search "FaceCreator Generator" on App Store
Community Guidelines
- Use respectfully and ethically
- Respect copyright and privacy of others
- No inappropriate or harmful content
- Commercial use allowed for subscribers
⚡ Quick Help
Can't find what you're looking for?
Email us at **xufei547@gmail.com** with "[FaceCreator Support]" in the subject line.
Emergency Issues
For urgent problems affecting app functionality, please include "URGENT" in your email subject line.
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**Thank you for choosing FaceCreator Generator! We're committed to helping you create amazing AI-powered content.**
*Last Updated: January 31, 2025*