Facebook Help Center

Use the Facebook help and support menu

If you did not receive a response from Facebook's phone number, email or Twitter account, please use the "Help and Support" menu on the platform for help on many issues. This menu allows you to access the site's Help Center, view responses to your reported items, and even allows you to report a bug or send feedback to Facebook.

An easy way to get help from Facebook is to access the "Help and Support" menu on the platform. This menu contains options to help you access the Help Center, view responses to your reported items, and report a bug or send feedback to Facebook.

You can access this menu both on your desktop and on your phone.

Get help from Facebook on Windows, Mac, Linux, or Chromebook

• For help on your desktop computer, launch your preferred web browser and open Facebook. There, sign in to your account.

• After you sign in, from the top right corner of the Facebook site, select your profile icon.

• In the menu that opens, click on "Help and Support".

• Choose "Help and Support" from the menu.

The "Help and Support" menu offers multiple options for getting help from Facebook. These options are:

Help Center: This takes you to the Facebook Help Center website which contains many helpful guides and explanations. You will find answers to almost all your queries on this site.

Support Inbox: You will find answers for your articles reported in this section. You will also see important messages about your account here.

Report a problem – To report a broken feature or give feedback on something, use this option.

• Select an option from the "Help and Support" menu.

• When you have chosen an option, Facebook will open a dedicated page that will allow you to submit your request. And that's it.

Get help from Facebook on an iPhone, iPad, or Android phone

To access Facebook help options on your phone, launch the Facebook app on your iPhone, iPad, or Android device.

If you're on Android, in the top right corner of the app, tap the hamburger menu (three horizontal lines). If you're on an iPhone or iPad, in the bottom right corner of your screen, tap the "Menu" option.

• Tap the hamburger menu in the top right corner.

• On the "Menu" page that opens, scroll down to the bottom. Then tap on “Help and Support”.

• Select "Help and Support" at the bottom.

In the expanded "Help and Support" menu, select one of the following options:

Help Center – Tap to access the Facebook Help Center, where you'll find guidance on almost any Facebook topic. You'll also get answers to many of your account-related issues in this Help Center.

Support Inbox – Use this option to view the responses you've received for your reported content. Important messages related to your account can also be found here.

Report a problem: To send a bug report or feedback to Facebook, select this option.

• Choose an option from the "Help and Support" menu.

• After touching an option, follow the onscreen instructions to continue.

Contact Facebook using help forms

One more way to contact Facebook directly is through forms. Facebook makes available several forms that you can use to submit requests or report problems with your account or someone else's account. Here are some of the forms you can use on the site:

Photo Removal Request: To remove your own, your child's, or another adult's photo from the platform, use this form.

Account was disabled: If your account is disabled, please use this form to request Facebook to review the account.

Change Name – Use this form to change your first, middle, and last name on your account.

Confirm Identity: You can confirm your identity on Facebook by submitting a valid ID card using this form.

Medically Incapacitated or Deceased Person: To make changes to an account whose owner is medically unable to do so, use this form.

Report Violation: To report copyright or trademark violations, use this form.

Email already in use: If someone is using your email address on a Facebook account, please report it using this form.

Report a child under the age of 13: If a child under the age of 13 uses Facebook, please use this form to report that child's profile to Facebook.

Child Data Request: Get the data Facebook has about your child with this form.

Report a page not available error: If you encounter a "Page not available" error on Facebook, please use this form