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Having issues with your EBT equipment?
Having issues with your EBT equipment?
First, Troubleshoot:
First, Troubleshoot:
If that doesn't work: Call Customer Service for your EBT Equipment Provider and/or Third Party Processor
If that doesn't work: Call Customer Service for your EBT Equipment Provider and/or Third Party Processor
If you are still unable to get your machine up and running, use manual vouchers:
If you are still unable to get your machine up and running, use manual vouchers:
Note: Some state EBT cards have an extra digit that the TotilPay Go EBT machine does not accept without an adjustment in the settings. Find instructions to adjust the setting to allow for EBT cards from any state here:
TotilPay Go - Manual card number entry issues – Novo Dia Group Support Center
Vouchers-for-print-2.pdfIf your issue is not with your EBT machine but with your SNAP Authorization (aka FNS number), see the SNAP Tech Useful Contacts document.
If your issue is not with your EBT machine but with your SNAP Authorization (aka FNS number), see the SNAP Tech Useful Contacts document.
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