Answering customer inquiries about products and services using in-depth product knowledge or technical computer skills

Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms using CRM to access or create customer accounts.

Handling customer complaints or concerns professionally and efficiently regarding missing, damaged, or incorrect orders by offering solutions such as refunds, replacements, and returns following the company's policies and procedures.

Addressing any delivery-related questions or concerns like the status of an order or shipment, and processing returns. Explaining available delivery options, shipping rates, or methods and tracking shipments.

Tracked orders by calling shipping companies like UPS or USPS.

Communicating to sellers about missing or wrong-delivered items to the customer.

Receiving or processing payments over the phone or online