At Exzyte3D, we believe you own your data. If you’re done with us, we’re not going to hold your information hostage. Here’s how you can wipe the slate clean.
You have two ways to get your data removed from our systems:
In-App Deletion (Recommended): Log into your Exzyte3D account, go to Settings > Account, and click "Delete Account." This will trigger an automated process to purge your profile and client data.
Email Request: Send an email to [Your Support Email] with the subject line "Data Deletion Request." Please use the email address associated with your Exzyte3D account so we know it’s actually you.
When you request deletion, we scrub the following from our active databases:
Your personal profile info (Name, Email, Profile Picture).
Your Google OAuth tokens/connection.
All Client Management Data you’ve created within the app.
Once you hit delete, your data is gone from our active servers immediately. However:
Backups: Residual copies may exist in our encrypted database backups for up to [30/60/90] days before being overwritten.
Legal Requirements: We only keep what we are legally required to hold (like transaction records if you've paid for a subscription).
Data deletion is permanent. Once we purge it, we can't get it back. If you decide to come back to Exzyte3D later, you'll be starting from scratch.