Terms of USE

Each airline's baggage policy varies. Guests will be notified specifically with regard to the maximum of luggage pieces, sizes and weight allowed by the airline prior to each booking confirmation. However, we cannot be held responsible for verifying quantity limits, size, and weight at check-in before departure. If you are unsure of what you can carry and how much weight is allowed, please contact us BEFORE departure for more details or assistance. Excess baggage fees and item restrictions will solely be the passenger’s responsibility. Furthermore, we cannot be liable for lost, delayed, or damaged luggage during any leg of the journey.

Any changes or cancellations must be submitted and notified in writing at least 30 days prior to the departure date and are subject to supplier terms, fare conditions, and applicable fees. Refunds, if available, will be processed based on the policies of the airline, hotel, or tour operator involved. We reserve the right to impose an administrative fee of at least $350 but no more than $500 for processing any changes or cancellations. 

Any available refunds will also be issued in the form of travel credit for use towards next booking only, and cannot be transferred to other guests. Travel credits will expire one year after issuance. Should cancellations or requests for changes are made within 15 days of departure, we regretfully reserve the right to refuse refund under any circumstances.

We shall not be held liable for cancellations, delays, or changes prior to, during or after the itinerary that are caused by any circumstances beyond our control, including but not limited to natural disasters, strikes, wars, or government restrictions. In such cases, refunds or rescheduling will be subject to supplier policies.

Guests are solely responsible for ensuring that all travel documents, including passports, visas, and vaccination records, are valid for their entire journey. Denied entry due to invalid documents, visa refusal, or noncompliance with entry requirements is not eligible for any form of compensation.

We strongly recommend guests to purchase comprehensive travel insurance coverage which protects guests from trip cancellation, medical emergencies, baggage loss, and other unforeseen circumstances. Guests are responsible for reviewing their coverage and understanding exclusions before departure.

We all like and dislike everything. More importantly, as meal options are provided in your all-inclusive packages, we want to ensure that our food quality standards meet and exceed your expectations. Should you have any dietary restrictions or allergies to any food items, it is of great importance for you to let us know so we can curate and provide you with the best possible meal options that are tasty and most importantly safe for your consumption.

Full payment, installment payments, or a specified deposit amount must be received by the stated due date and time to secure and confirm your reservation(s). Accepted payment methods include credit card, bank transfer, or other approved forms. Failure to remit payment on time by the due date may result in automatic cancellation of services without notice or refund of earlier payment(s). Prices are quoted in USD unless otherwise indicated.

All bookings are confirmed only after careful review, written and signed acknowledgment by both the guest and Travel with Joy. Upon successful payment(s), a receipt of payment as well as any remaining balance due and confirmation will then be issued and provided. After receiving reservation and confirmation details from us, it is crucial for guests to review their itinerary and ensure all details — names, dates, destinations, etc. — are accurate. We cannot be held responsible for any errors not reported within 24 hours of confirmation.

Specific seat requests or upgrades are subject to airline availability and may incur additional charges. We will attempt to make such requests on your behalf but cannot guarantee specific seating arrangements or upgrades at the time of travel. Should you wish to earn miles or points with the airline, please provide any specific details like your frequent flyer program number during the booking process.

Certain accommodations, car/bike rentals, or activities may require a refundable security deposit upon check-in or pick-up in the form of cash or credit card pre-authorizations. This amount is determined by the supplier and refunded directly by them upon satisfactory return or checkout, less any applicable charges. We will not be responsible for deposit disputes or deductions in case of any incidental damages as a result of misuse or negligence on your part since we cannot foresee or prevent such circumstances in your stead.

Guests requesting single occupancy will be charged a supplement as determined by the accommodation provider. This charge ensures exclusive use of the room and any related services. However, should you or your party of 2 or more (up to a maximum of 4 people excluding infants or children) wish to be accommodated together in one room or two connecting rooms, please inform us in advance so we can ensure comfortable accommodation and convenience for you and/or your party. If there are any charges for such requests from the accommodation provider, guests will be promptly notified and any additional charges incurred for such requests will be due immediately.

Infants and children must be accompanied by an adult at all times. Age and fare rules vary by airline and destination. Parents or guardians are responsible for providing necessary identification, consent letters (if applicable), and complying with all travel requirements for minors.

It is the guest's sole responsibility to obtain and carry all required visas, passports, permits, and health documents. We can provide guidance and help each guest complete an application (on a case by case basis for a fee unless otherwise noted) but does not process visas directly nor guarantee approval. Failure to secure proper documentation in a timely manner may result in processing delay or denied application as well as denied boarding or entry without refund. For more information, please consult this site to determine if a visa is required according to nationality.

Certain tours, activities, excursions and homestay packages may require signed waivers acknowledging inherent risks. By booking, guests agree to release Travel with Joy Solutions and its partners from liability arising from injuries, losses, or delays resulting from participation in such activities.

Guests requiring special assistance must notify Travel with Joy Solutions at the time of booking. Requests will be accommodated on a first come first serve basis and will depend on supplier availability and local infrastructure. While every effort is made to support accessibility needs, certain destinations or experiences may have limitations beyond our control despite your request.