What you must do if you discover a notifiable safety incident?

Don't avoid the person who has been harmed. Listen to their concerns. Respond quickly to queries or questions they raise. 

Act with empathy, kindness, respect and understanding. 

Respect the individual’s wishes if they don’t want more information and explain the potential consequences. 

Offer emotional support from others, e.g. friends, family, another care worker, a trained advocate. 

Consider environment adjustments for an individual who has a physical disability. 

Provide information in accessible formats. Offer communication aids, braille, sign language, an interpreter. 

Arrange for any treatment or care they need to feel better. 

Provide info about specialist support, e.g. counselling or signposting to mental health services 

Discuss any requests the person harmed has to change their care team. 

Tell the person it is their right to make a complaint, if they want to, and help them to do this.