What is duty of candour?
What is duty of candour?
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The duty of candour is about promoting ethical practice. It is designed to ensure situations are not hidden when they go wrong.
Duty of candour is about:
Duty of candour is about:
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Being honest, open and transparent
Admitting mistakes and explaining the impact or potential impact
Offering support, and if possible, a solution
Apologising
Empowering people to come forward and speak up
Learning from past mistakes and making improvements
Respecting the individuals being supported
Being open and honest enables people to build trusting relationships. This will ensure the best possible care and support is provided.
Saying sorry is not the same as admitting blame.
Saying sorry in a genuine and meaningful way can diffuse a difficult situation and support the relationships to work through the challenges.
Studies have shown that a genuine apology leads to forgiving and less anger.
Studies have shown that a genuine apology leads to forgiving and less anger.
It also leads to a significant reduction in formal complaints. An apology must be delivered in a particular way that conveys genuine regret and sympathy. It also needs to be given as quickly as possible.
The duty of candour puts a legal duty on all health and social care providers to be open and transparent with people using services, and their families, in relation to their treatment and care.
The duty of candour puts a legal duty on all health and social care providers to be open and transparent with people using services, and their families, in relation to their treatment and care.
It also sets out some specific actions that providers must take when a notifiable safety incident occurs (we will look at these later). The actions include:
Informing the people affected about any incidents
Offering reasonable support
Providing truthful information and a timely apology
The purpose of these meetings and communications is to share whatever is known about the incident truthfully, openly and with compassion and support.
The purpose of these meetings and communications is to share whatever is known about the incident truthfully, openly and with compassion and support.
The person who was harmed has a right to understand what has happened to them. The meeting is not about trying to apportion blame, and in any case, it is likely that investigations will still be underway at this point.
This short video (3:31) from Oxleas NHS Foundation Trust features people talking about duty of candour and what it means to them.
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