Learning objectives

This session is designed to support you in learning about communication. It forms part of the learning for the Care Certificate.

By the end of this session you should be able to:

• describe the different ways people communicate, how it affects relationships at work and why we should observe and be receptive to an individual’s reactions when communicating with them

• describe how to establish an individual’s communication and language needs, wishes and preferences

• list a range of communication methods and styles that could help meet an individual’s communication needs and preferences

• describe how to reduce barriers to communication, how to check communication has been understood, and