Promoting wellbeing
If the individual thinks that something would help them to feel better; be positive, understanding, empathic and non-judgemental. Listen to what they consider important in their lives and help them to make the changes they want, for example, to be able to join in particular activities or groups.
It is also important that you raise any concerns you might have about the emotional or spiritual needs of an individual. Your line manager, supervisor, a senior member of staff or the individual’s carer will know how to look into what can be done to meet these needs. Often this will be achieved by working together with those important to the individual and other services.
If the individual cannot communicate their emotional or spiritual needs their family or friends might be able to advise on how to help, or be able to provide help themselves. However, you must not assume that an individual has the same spiritual or ethical outlook as their family or friends or necessarily want to join in the same practices or activities.