You and your role

An important document in understanding your role is your job description. This tells you what your main duties and responsibilities are and who you report to.

Ask your employer for a copy if you do not have it. You should know what is expected of you and also what is not included in your role.

It will be almost impossible for a job description to list every task you will do but it should give a good overall picture of your role.

Providing care and support:

Working in a person-centred way
Communicating well
Building relationships and promoting equality and diversity

As you develop in your role you will continue to build on your knowledge and skills. You may be asked to take a qualification during or after completing induction. Employers should invest in their workers’ learning and development beyond induction.

Working as part of a team:

Being a supportive team member
Developing your skills to improve your work

Respecting confidentiality:

Not sharing any personal information on individuals or staff with unauthorised people
Storing records securely

Contributing to activities:

In a safe way
Keeping and filing clear records
Keeping to regulations
Following the agreed way of working

Experiences, attitudes and beliefs

Your experiences, attitudes and beliefs are part of what makes you who you are. They affect how you think, what you do and how you do it. Your background, upbringing, education, experiences and relationships will all have played a part in the way you see things.

These attitudes and beliefs may have led you to choose to work in health or social care but sometimes they could lead you to assume things about people that are not right. It is important that you develop self-awareness so that you can learn to check that this does not happen.

Take a moment to think about how beliefs and attitudes are defined. Then select the image for more information.

Beliefs can be described as things in life that you feel strongly about, that guide you in your daily life and are linked very closely to your morals and values.

Attitudes are the approaches, opinions and mindset that you have developed through your upbringing and life and learning experiences.

You should take time to learn about and understand the different attitudes and beliefs of others so that you can work with individuals in a way that takes these into account.

Experiences, attitudes and beliefs

Experiences, attitudes and beliefs affect how you think, what you do and how you do it. Your background, upbringing, education, experiences and relationships will all have played a part in the way you see things.

Thinking about your past experiences, how have these played a part in your working life so far?

After you have spent time thinking about your experiences click the pencil - Your assessor may ask you to give examples.

Values, aims and objectives

It’s important to understand what your employer wants to achieve as it will help you to understand your own role.

Your organisation will have values, aims and objectives. If you find that your employer does not have these written down ask your manager to tell you what they are.

What are values, aims and objectives?

Values are...

are the beliefs or ideals that should be evident in all aspects of the service you provide.

Aims are...

are the general goals that an organisation hopes to achieve through their activity. The purpose of your job will be to contribute to achieving these.

Objectives are...

are specific things that must be in place in order to achieve the aims.

Click to find out the XL Teams visions, Mission and Values

Organisational Vision, Mission & Values

VISION

To provide the highest standard and best value service to the community.

Be the best we can be, working hard to ensure our communities are at the centre of what we do. We are committed to keeping people safe, improving quality of life, and making our areas better places to live, work and visit.

MISSION

To improve public safety through prevention, protection, response, and resilience.

Making our communities safer and meeting the needs of the people we serve, by identifying, understanding, and tackling the risks that exist within our sector. We will be accessible and provide a high standard of service 24 hours a day, 365 days a year.

VALUES

respectful, honest, courageous, ambitious, inclusive, and transparent

Guided by the standards of behaviour captured in our values, we will support our staff to embrace challenges, recognise achievements and live out our values in making our communities safer and exceeding expectations. The public expect us to be there when they need us, but also role model the very best standards of behaviour. When we make decisions and work together, our values are the things we keep in mind every time. They are important to us, and non-negotiable.

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