Working in an agreed way

Your employer will tell you the safe and agreed ways in which you are expected to work. This may be shared with you as part of a policy or provided in person by your manager or another colleague.

Agreed ways of working with each individual will be detailed in care plans. They ensure that you are working within the law and providing care and support that meet the needs of the individual.

ALL THREE

Remember: Not all of the individuals you support will be confident or able to speak out. If their care is inadequate or they are treated in ways that do not uphold their rights you must support them to make a complaint, or raise concerns yourself.

What are your responsibilities to the people that you provide care and support for?

think of one or more options and click the picture.

To protect their safety and welfare by ensuring that their care plan is followed and carried out in agreed, safe ways
To ensure the care they receive meets their needs by involving them and their carer or support network in the planning, review and delivery of their care
To ensure that they are treated fairly and that their rights are upheld by working in ways that promote equality and diversity and uphold their dignity and human rights

Reporting errors and whistleblowing

We are all human and mistakes sometimes happen. When mistakes are made it’s important to be honest and identify where errors have happened. This will allow:

Action to be taken that may reduce the impact of the mistake
Lessons to be learnt through thinking about and agreeing what went wrong

Select the image to find out what you should do if you suspect a mistake has been made.

You have a responsibility to report it if you think a mistake has been made. This is known as ‘whistleblowing’.

In most cases you should discuss your concerns with your manager. However, if you felt that it was not appropriate to speak to your manager for some reason, you should follow your employer’s 'whistleblowing' procedure and ways of working.

The XL Team have an open door policy - which enables staff to directly contact senior management when and where necessary

What sort of things do you have the responsibility to report?

Try and think of at least two reasons and then select the pencil.

You have a responsibility to report things that you feel are not right, are illegal, or if anyone at work is neglecting their duties.

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