Operations Log

Operations Log

The operations log is a shared live google sheet that contains multiple elements that may require supervisor input.

An example in action:

Before an event on Sunday at 6 pm, employee one failed to turn up, supervisor one attempted to contact employee one but had no response and decided that they needed to escalate this to the on-call manager. When talking to the on-call manager the decision was made that Supervisor one would continue with their workforce to the event and mark employee one with an unauthorised absence and offer the shift back out to the workforce for someone else to pick up.

 On Monday the service delivery coordinator established that Employee one had failed to follow policy and procedure and made a response stating that Employee one's supervisor needed to have a formal record of discussion (RoD) with employee one and amended the form to reflect they were awaiting information from the supervisor.

 On Tuesday Supervisor 4 contacted employee one and performed a record of discussion (RoD), after completing this Supervisor 4 wrote their response underneath the coordinator and highlighted it in bold and changed the status of the log to closed, and referred it back to shared services and placed a closed date on the log.