Feedforward and Feedback

This is a form where you can request the Senior Management team send out a letter via the post to a memeber of staff for going above and beyond

The record of discussion is a simple one-page document that is used to record a discussion. It's a formal form for an informal process and allows managers to clearly structure a discussion and set expectations. 

Using this form allows you to keep notes of what was discussed, and what agreed outcomes are, and can be relied upon if disciplinary action is required down the track

There are many times when jumping straight into a disciplinary process isn't fair or reasonable. Furthermore, a strong disciplinary case will have a solid background/pattern of behaviour  

If in doubt please speak to a coordinator

PIPs are designed for employees who are operating at a deficit of some form. This doesn’t necessarily mean that you are not working hard enough. Quite the contrary. It could be that you've had insufficient training, or that there has been a pivot in our business model. That's why it's crucial for us to identify the root cause of any performance issues, before setting up a performance improvement plan