Session Overview

Learning Objectives

• List the most common causes of conflict

• Describe the different types of assault, why they occur and the most appropriate type of intervention

• Explain the different types of communication and the impact they can have in a conflict situation

• Recognise different types of behaviour patterns

• Explain the importance of keeping a safe distance in conflict situations

• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements

• Identify the range of support, both short and long term, available to those affected by a violent incident

• Explain the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this

• Identify and signpost support mechanisms within your organisation