Last Updated: April 20, 2025
At ExamLock, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
We collect personal information that you provide directly to us, including:
Name (first name and last name)
Email address
Phone number
Profile image (optional)
Role (student, teacher, or administrator)
Academic information (optional for students: roll number, class, year, section, batch)
Professional information (optional for teachers: department, designation, employee ID, specialization)
Guardian information (optional for students: guardian name, relation, contact details)
We automatically collect information about how you use our application, including:
Login and logout times
Exam participation and completion data
Device information and IP address
Browser type and version
Operating system
We collect and store information related to your exams, including:
Exam questions and answers
Time spent on each question
Exam results and grades
Images uploaded during exams (if applicable)
We use the information we collect to:
Provide, maintain, and improve our services
Process and complete transactions
Send you technical notices and support messages
Communicate with you about products, services, and events
Monitor and analyze trends and usage
Detect, investigate, and prevent fraudulent transactions and other illegal activities
For educational institutions using our platform, we use the information to:
Administer and grade exams
Generate performance reports and analytics
Track student progress and identify areas for improvement
Maintain academic integrity during examinations
We store your information using the following methods:
Secure cloud database (Supabase) for user profiles and exam data
Secure local storage on your device for session management
Encrypted storage for sensitive information
We implement appropriate security measures to protect your information:
Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and updates
Access controls to limit who can view your information
Secure session management with automatic token refresh
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may share your information with third-party service providers who perform services on our behalf, such as:
Cloud storage providers (Supabase)
Analytics providers
Payment processors (if applicable)
If you are using our platform through an educational institution, we may share your information with that institution for administrative and educational purposes.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
You have the right to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Export your data in a portable format
You can manage your account settings and preferences through the application, including:
Updating your profile information
Changing your password
Managing notification preferences
Deleting your account
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: sahilkr2909@gmail.com
Phone: 6026622188
Address: Kali bari, Dibrugarh, Assam, India
If you have any questions about our Privacy Policy or how we handle your data, please contact our privacy team.
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