My Experience

1. Amazoker

Apr 2017 - Present 

Co- founder & Amazon Manager

2. Amazon

Group Manager, Customer Service (Apr 2015 - Mar 2017)

Dedicated to cultivating the growth of current and emerging leaders within the customer service realm, I focus on providing comprehensive coaching and development opportunities. As an advocate for positive change, I champion transformative processes to guarantee the success of both Team Leaders and front-line employees. Collaborating closely with cross-functional teams and diverse departments, my role encompasses ensuring the seamless and timely implementation of these process improvements.

My commitment to developing customer service leaders involves ongoing coaching initiatives, aiming to empower individuals in their present roles and prepare them for future leadership responsibilities. This commitment aligns with my advocacy for process evolution – not just for the sake of change, but to create an environment where Team Leaders and frontline employees thrive. By collaborating with cross-functional teams, I facilitate the integration of these process enhancements across various departments, ensuring that the changes are not only well-received but also implemented efficiently, contributing to the overall success and adaptability of the organization.r. …see more

CS Manager (Sep 2013 - Apr 2015 · 1 yrs 7 mos)

Fostering the growth of present and future leaders in customer service remains a key focus, achieved through dedicated coaching and development initiatives. Advocating for transformative changes in processes is a core aspect of my role, ensuring the success of both Team Leaders and front-line employees. My responsibilities extend to collaborating with cross-functional teams and various departments, facilitating seamless and timely implementation of proposed changes.

I am committed to nurturing the leadership potential within the customer service team, providing ongoing coaching and developmental opportunities for current and aspiring leaders. The advocacy for change in operational processes is not merely about adaptation but about securing success for Team Leaders and frontline staff, creating an environment conducive to both professional development and operational efficiency. This commitment is reflected in my collaborative efforts with cross-functional teams, working across departments to ensure that proposed changes are not only well-received but also implemented promptly, contributing to the overall success of the organization.

Team Leader - Customer Service (Mar 2018 - Sep 2013)

Overseeing a team of Customer Service Associates within a virtual setting, I undertake the responsibilities of troubleshooting potential issues and conducting training sessions on emerging topics. In addition to managing the team, I actively engage in direct customer service interactions to address customer queries and concerns. My role extends beyond day-to-day operations as I design and implement training tools and programs, ensuring the continuous development of associates.

To maintain a cohesive and high-performing team, I set and drive metrics and goals for associates through both one-on-one meetings and widespread communications. These metrics serve as benchmarks for performance excellence and help align the team with organizational objectives. In team meetings, I take the lead to foster camaraderie and cultivate a collaborative environment, especially crucial in the context of a remote work setting. Creating a sense of unity among Work from Home associates is a priority, and I leverage team meetings to reinforce a shared sense of purpose and teamwork.

3. Ameriprise Financial Services, Inc

Financial Advisor (Jun 2006 - Mar 2008)

Tracting clients through proactive self-marketing efforts, I engage in detailed consultations to assess their financial requirements. This involves a comprehensive analysis of their current financial status, insurance requirements, savings for specific goals, tax planning, retirement strategies, and estate planning. Leveraging client information and assumptions, I formulate a tailored plan designed to address their needs, whether it be funding for education, retirement preparations, or other financial objectives. Providing sound recommendations, I guide clients in selecting products that align with their personalized plans. I maintain ongoing client relationships, conducting regular reviews to ensure the continued alignment of their financial strategy with evolving circumstances, making necessary adjustments as needed. This commitment to client satisfaction underscores my dedication to delivering comprehensive and adaptable financial solutions.