FAQ

How do I order a lei?
Please use the Order Form or visit our “Order Now” page.

What payment methods do you accept?

 We accept Venmo, Zelle, PayPal, and cash at pickup. A small deposit is required to confirm your order, and the balance is due upon pickup.

Do you deliver or ship?

 At this time, we offer local pickup only.

Where is pickup? 

• The SF pick-up location is at 5454 Mission St, San Francisco, CA 94112. Google Maps

• The Belmont meeting location is Mountain Mike’s Pizza, at 390 El Camino Real, Belmont, CA 94002. Google Maps

• The Milpitas pick-up location is provided upon request. 

Do you offer bulk or group discounts?

 Yes, we offer discounts for bulk orders starting at 5 leis and up. Contact us directly to discuss bulk order pricing. 

Can I cancel or change my order?

 We understand that plans change, but being a small business, we are unable to accommodate any cancellation requests.

 What types of gift cards can go in the Experience Lei?

 We can accommodate most gift card requests, but advanced notice is required.

 Do you accept rush orders?

 Yes, we can sometimes accommodate rush orders depending on availability. A rush fee may apply. Please contact us directly to confirm.

 How far in advance should I place my order?

 We recommend placing your order at least 3-5 days in advance to ensure availability, especially during peak seasons like graduation.