"I believe in creating customer experiences that not only solve problems but also leave a lasting impression. In my role as a Customer Success Manager, my goal is to make every interaction a positive one, ensuring your customers feel valued, heard, and supported."

With a strong track record of success in customer support, I specialize in building lasting relationships with clients by going beyond just resolving issues. I focus on creating memorable experiences that not only address immediate concerns but also foster long-term loyalty. Through empathy, effective communication, and a customer-first approach, I have consistently improved client retention, driven product adoption, and minimized churn for businesses I’ve worked with.

I bring expertise in managing customer success and support operations across a wide range of CRM tools like Zendesk, HubSpot, GoHighLevel, Freshdesk, Monday.com, Trello, and more. My ability to leverage these platforms has enabled me to provide proactive support, ensuring issues are tackled before they escalate. I firmly believe that customer success isn’t just about reacting to problems; it’s about anticipating needs and resolving potential issues before they even arise.

I take pride in my problem-solving skills, always striving to resolve issues quickly and efficiently while maintaining a positive, solution-driven tone. I am deeply committed to helping businesses not only meet but exceed customer expectations, ensuring that every client interaction adds value. My focus on continuous improvement, combined with my keen eye for detail, enables me to deliver exceptional support that enhances customer satisfaction and fosters brand loyalty.

I approach every project with a deep sense of responsibility and accountability. Whether it’s guiding new users through onboarding, resolving complex technical issues, or collaborating with cross-functional teams, my ultimate goal is to make sure the customer experience is seamless, smooth, and memorable. I am driven by the success of the clients I work with, and nothing gives me greater satisfaction than knowing that my efforts have led to an improved experience for both the customer and the company.

By choosing me as your customer success manager, you’re not just getting someone who solves problems; you’re getting a passionate advocate for your customers and your business.

Email Inbox Organization & Priority Management (Gmail) 

Objective:
I organized a cluttered Gmail inbox into a clear, structured system that makes it easy to identify, prioritize, and respond to important emails without missing deadlines.

Impact:
I created custom labels and automated filters to sort emails by priority, work, personal, and newsletters. This reduced inbox clutter, improved response time to important messages (interviews, work emails, approvals), and saved time by eliminating manual sorting. The result is a clean, scalable inbox that stays organized even with high email volume.

Objective:
I managed and optimized a busy calendar to ensure meetings, client bookings, deadlines, and events were scheduled efficiently without conflicts, while maintaining clear visibility and structure across daily and weekly workflows.

Impact:
I coordinated meetings, client sessions, consultations, and content schedules, set up reminders, and proactively flagged conflicts before they became issues. This improved time management, reduced scheduling errors, ensured smooth operations, and helped maintain consistent service delivery and client satisfaction.

Objective:
I set up and managed a structured Asana workspace to streamline client onboarding, task tracking, and backlog management, ensuring all client requests and internal tasks were clearly organized and easy to follow.

Impact:
I created onboarding workflows, organized tasks into boards and sections, assigned responsibilities, and tracked progress from intake to completion. This improved visibility, reduced missed tasks, ensured smoother client onboarding, and allowed the team to manage work more efficiently with less manual follow-up.

Objective:
I managed and tracked customer support tickets in HubSpot to ensure refund requests and support issues were properly logged, monitored, and resolved within the support pipeline.

Impact:
I reviewed and organized incoming tickets, assigned ownership, monitored ticket status and activity, and ensured each case was clearly documented for follow-up and resolution. This improved visibility across support requests, reduced response delays, and helped maintain an organized, reliable customer support workflow.

Objective:
I designed and managed structured Trello boards to streamline staff onboarding, documentation, training, orientation, and evaluation, ensuring every step of the process was clearly tracked and easy to manage.

Impact:
I created onboarding stages, reusable card templates, labels, checklists, and attachments to track progress from offer letters to final evaluation. This improved visibility across candidates, reduced manual follow-ups, minimized onboarding errors, and ensured a smooth, consistent onboarding experience for all staff.

Objective:
I built and managed a customer success and CRM dashboard in Monday.com to track client onboarding, deal performance, open tickets, account health, and churn risk in one centralized view.

Impact:
I created visual dashboards to monitor active accounts, onboarding progress, deal sizes, ticket volume, and renewal risks. This improved visibility into customer health, helped identify at-risk accounts early, supported data-driven decision-making, and enabled more proactive customer success and follow-up.