Taiwan Taoyuan International Airport
Taiwan Taoyuan International Airport
Airport Official Website: http://www.taoyuan-airport.com
Departure
Terminal
Terminal 2
Check-in-Area (Counter)
For all flights operated by EVA/UNI Airways
Island 2 : Temporarily closed due to COVID-19
Island 3 : Temporarily closed due to COVID-19
Island 16 : Self Service Baggage Drop
Island 17 : Self Service Baggage Drop
Island 18 : Infinity MileageLands Diamond, Royal Laurel Class, Premium Laurel, Business Class, Ameican Express EVA Air Platinum Charge Card
Island 19 : Infinity MileageLands Gold, Star Alliance Gold, Infinity MileageLands Silver, Premium Economy Class, Cathay United Bank EVA Air Co-Brand Supreme Infinite Card, Staff Counter, Courtesy/Special Assistance
Island 20 : Online Check-in, Economy Class
Island 21 : Economy Class
Island 26 : Group Baggage
Counters are opened gradually from 05:00 daily, please check your check-in island at the airport. All flights are closed punctually 60 minutes before flight departure.
**When checking in for a codeshare flight, be sure to check in with the operating carrier at their terminal.
** Check-in time will subject to flight operation due to COVID-19.
Telephone
+886-3-3516805
Fax
+886-3-3834128
Office Opening Hours
05:00~24:00 (Daily)
Ticket Desk Hours
05:00~24:00 (Daily)
** Ticket Desk service time will subject to flight operation due to COVID-19.
VIP Lounge
Location
EVA AIR Lounge : 4th floor, after immigration counter. (Open depending on flight time)
Service Hours
05:30-23:30 Open depending on flight time(Daily);
Facilities
Business Center (Desk Top PC, Internet Access, Fax Machine, Telephone)
Hand-Carry Baggage Room
Restroom, includes Handicap-Friendly Restroom and Mother-Child Restroom
Shower room
Nursery
Drinks, Snacks and Desserts
Magazines, Newspapers
Free Wi-Fi in Lounge Area
Television
*Note : Some of the services may have additional fee.
For a more comfortable space, we will not make the boarding announcement at Taoyuan Airport in Taiwan while the flights are on schedule. Please mind flight boarding time and arrive at the gate 10 minutes before departure. Thanks.
Telephone
+886-3-3516805
In-Town Check-in Information
Taoyuan International Airport MRT - Taipei Main Station(A1)
Service Hours: 06:00-21:30 Daily(from 2020/02/10 ,only self-service is available at A1 station. For check-in counter service, please proceed to Taoyuan International Airport Terminal 2 and contact EVA staff.)
Check-in for all EVA/UNI flights departing from Taoyuan International Airport will be closed punctually 2 hours before flight departure that day. Baggage drop will be closed 3 hours before flight departure. Flights departing to Canada are not available at A1 station.
Provide Self Check-in Baggage Drop.
Unaccompanied Minors aged under 12 years, Group Passengers, Wheelchair Passengers, Passengers who need special assistance, Travel with Pets, Travel with oversize baggage{The sum of the three dimensions of each piece exceeds 158cm(62in) or longest dimension exceeds 70cm(27in)} are not accepted at A1 station.
For the relevant specifications of Self Check-in Baggage Drop, please refer to the information listed in the Check-in Service page. See Self Service Baggage Drop.
No Ticketing and Cashier Counters.
For security reason, all checked baggages that already pass through safety inspection are not allowed for returning at A1 station. If passenger wants to get baggage back, please proceed to Taoyuan International Airport Terminal 2 and contact EVA staff.
Taoyuan International Airport MRT - New Taipei Industrial Park Station (A3)
Service Hours : 09: 00-16: 00 Daily
Check-in for all EVA/UNI flights departing from Taoyuan International Airport will be closed punctually 2 hours before flight departure that day. Baggage check-in will be closed 3 hours before flight departure. Flights departing to Canada are not available at A3 station.
Provide Check-in Counters(Self Service Baggage Drop is still under construction).
Unaccompanied Minors aged under 12 years, Group Passengers, Wheelchair Passengers, Passengers who need special assistance, Travel with Pets, Travel with oversize baggage{The sum of the three dimensions of each piece exceeds 158cm(62in) or longest dimension exceeds 70cm(27in)} are not accepted at A3 station.
No Ticketing and Cashier Counters.
For security reason, all checked baggages that already pass through safety inspection are not allowed for returning at A3 station. If passenger wants to get baggage back, please proceed to Taoyuan International Airport Terminal 2 and contact EVA staff.
Transfer
Dear customer,
If you intend to transfer within TPE airport on the same day, please be informed of the following guidelines
Passenger holding boarding pass for the connecting flight: Please follow the transfer/transit direction, pass through the transfer security check and proceed to depart level (3F).
Passenger NOT holding boarding pass for the connecting flight: Please contact EVA Transfer Counter for boarding pass issuance, then pass through the transfer security check and proceed to departure level (3F).
If you intend to transfer within TPE airport for overnight, please be informed of the following guidelines
If you don't have valid VISA to enter R.O.C. Taiwan, please contact EVA Transfer Counter for transfer security check formalities before proceed to departure level (3F). (Transfer Security Check service will cease operation during 24:00~05:00)
If you are eligible to enter R.O.C. Taiwan, please contact EVA Transfer Counter for verification prior to arrival immigration.
Notice
You don't have to pick up your check-in baggage.
You might have to pay airport tax if enter R.O.C. Taiwan.
Please double-check the boarding gate via public flight information screen and arrive the boarding gate 30 minutes before departure time.
Rest Areas are available in the departure level for your convenience.
Please contact EVA ground staff or call +886-3-351-6805 for any inquiries.
Thank you.
Notice for Same-Day Transfer Passenger
Notice for Overnight Transfer Passenger
Baggage Service
Service Hours
08:30~22:00 (Daily)
Telephone
+886-3-3517637
Fax
+886-3-3833675
TPELNF@EVAAIR.COM