Understand the patient’s concerns
Demonstrate skills to resolve the patient’s concerns
Conclude encounter with patient’s issue resolved or patient connected to a resource for assistance
Setup the encounter
Conduct interview
Team Handoff
Working as part of an Interprofessional primary care team. You have access to behavioral health, social work, nutrition, pharmacy on your team and can include any of these team members in your patient's future care to meet their concerns. The patient is new to you, but not to the team. Today is their last telehealth encounter with your team, as they are moving and will be establishing care with a new provider.