Refund & Cancellation Policy

Last Updated: 13th February 2026

1. Order Cancellation

Orders can be cancelled within 15 minutes of confirmation.

Once dispatched, cancellation is not allowed.

2. Refund Eligibility

Since we deal in perishable goods (vegetables, fruits, fresh produce, and potentially meat products):

Refund or replacement is allowed only if:

Product delivered is spoiled or damaged

Wrong item delivered

Quantity mismatch

Customer must report within 2 hours of delivery with:

Order ID

Photo proof

3. Non-Refundable Cases

We do not offer refunds for:

Change of mind

Improper storage after delivery

Delay caused due to incorrect address

Customer unavailable at delivery

4. Refund Processing

Approved refunds will be processed within:

3–5 business days (UPI/Bank)

5–7 business days (Card payments)

5. Partial Refunds

In some cases, partial refunds may be issued at our discretion.