Privacy Policy
Effective Date: August 17, 2026
Espresso Shot is committed to protecting the privacy and personal information of its customers.
This Privacy Policy explains what information we collect when you use the Espresso Shot mobile application, why we collect it, and how we handle it.
By using Espresso Shot, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We collect only the information reasonably necessary to provide and improve our services.
Personal Information
When you create an account, place an order, or interact with Espresso Shot, we may collect:
Name
Mobile number
Email address, when provided
Delivery address
Account information
Order and purchase history
Loyalty points, rewards, and coupon activity
Customer support communications
Order Information
When you place an order, we process information related to your purchase, including the products selected, quantities, prices, selected fulfillment method, branch, delivery information, and order status.
This information is used to process, prepare, fulfill, and maintain records of your orders.
Payment Information
Payments may be processed through third-party payment providers.
Where payment details are entered directly through a payment provider, Espresso Shot does not receive or store your complete card information.
We may receive limited transaction information such as payment status, transaction reference, amount, and payment method when required to confirm your order.
Location
With your permission, Espresso Shot may access your location when required for location-based features, such as finding nearby branches or supporting delivery functionality.
Your location is not accessed without the permissions required by your device.
You can change location permissions at any time through your device settings.
Device Information
We may automatically receive limited technical information necessary to operate and maintain the app, including:
Device and operating system information
App version
Device or application identifiers
Push notification tokens
Crash, diagnostic, and performance information
How We Use Your Information
Information collected through Espresso Shot may be used to:
Create and maintain your account
Process and fulfill orders
Manage pickup, drive-thru, and delivery orders
Process and verify payments
Display your order history
Manage loyalty points, rewards, and promotions
Send order confirmations and real-time order updates
Provide customer support
Maintain the security and reliability of the application
Diagnose technical issues and improve app performance
Prevent fraudulent or unauthorized activity
Comply with applicable legal requirements
Order Updates and Notifications
With your permission, Espresso Shot may send push notifications related to your account and orders.
These may include updates when an order is received, being prepared, ready for pickup, or out for delivery.
Supported devices may also display order progress through system features such as Live Activities.
Notification permissions can be changed at any time through your device settings.
Sharing of Information
Espresso Shot does not sell or rent your personal information.
Information may be shared with trusted service providers only when necessary to operate our services.
This may include providers responsible for:
Payment processing
Order and point-of-sale management
Delivery and logistics
Cloud infrastructure
Authentication
Notifications
Analytics and application performance
Customer support
We may also disclose information when required by law, regulation, legal process, or a valid request from an authorized government authority.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we take appropriate measures to protect your information, no electronic system or method of transmission can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as reasonably necessary to provide our services and meet operational, accounting, security, dispute-resolution, and legal requirements.
Information that is no longer required will be deleted or anonymized where reasonably possible.
Account and Data Deletion
You may request deletion of your Espresso Shot account and associated personal information.
Account deletion may be available directly within the application or by contacting Espresso Shot.
Some transaction or order information may be retained where required for accounting, fraud prevention, dispute resolution, or compliance with applicable law.
Third-Party Services
Certain Espresso Shot features depend on third-party services, including payment providers, cloud infrastructure, delivery services, and device-platform services.
When you interact with those services, information may also be processed according to the respective provider’s privacy policy.
Your Privacy Choices
You remain in control of permissions granted to Espresso Shot.
Depending on your device, you may manage permissions for location, notifications, voice features, and other system integrations directly through your device settings.
Disabling a permission may prevent certain features from functioning correctly but will not prevent you from using unrelated parts of the application.
Children’s Privacy
Espresso Shot is intended for general consumer use and does not knowingly collect personal information from children where doing so would violate applicable law.
If we become aware that such information has been collected improperly, we will take reasonable steps to remove it.
Changes to This Policy
We may update this Privacy Policy as Espresso Shot develops or as legal, technical, or operational requirements change.
Any updated version will be published with a revised effective date.
Contact
For questions, privacy requests, account deletion requests, or concerns regarding your personal information, please contact us through the official Espresso Shot support channels.
Espresso Shot
Palestine
Last updated: August 17, 2026