Privacy Policy

Effective Date: 23-09-2024

Last Updated: 28-09-2024

This Privacy Policy explains how Espina Medical Patient App (Powered By KliniXKare) This App ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our mobile application for patients. By using our app, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal data that you provide to us when you register or use the app, including:

Name, contact information (email, phone number), and date of birth.

Health-related information (medical history, prescriptions, doctor consultations).

Government-issued identification (when required for verification purposes).

1.2 Usage Data

We automatically collect certain data when you use the app, such as:

Device information (e.g., IP address, mobile device type, operating system).

App usage information (e.g., features accessed, time spent on the app).

Cookies and similar tracking technologies to improve user experience.

2. How We Use Your Information

We use your information to:

Facilitate healthcare services, including booking consultations and managing your medical records.

Communicate with you regarding appointments, notifications, and updates.

Process payments for services rendered.

Improve our app functionality, user experience, and security.

Comply with legal obligations and protect against fraud.

3. How We Share Your Information

3.1 Healthcare Providers

We share your medical data with healthcare professionals (e.g., doctors, nurses) for consultations and treatment purposes.

3.2 Third-Party Service Providers

We work with trusted third-party vendors to provide services such as payment processing and data storage. These vendors are required to protect your information and comply with applicable privacy laws.

3.3 Legal Compliance

We may disclose your information to comply with legal requirements, including responding to court orders or government requests, or when necessary to protect our users' or the public’s health and safety.

4. Data Security

We implement advanced security measures to protect your personal information, including encryption, firewalls, and secure storage. While we strive to safeguard your data, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Upon account deletion, we will securely delete your personal information, unless required by law to retain certain records.

6. Your Rights

Under the Philippines Data Privacy Act, you have the following rights:

Access and Correction: You can request access to or corrections of your personal information.

Erasure: You may request deletion of your data, subject to legal or contractual obligations.

Objection: You can object to the processing of your data in certain circumstances.

Portability: You may request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [Contact Information].

7. Children's Privacy

Our app is not intended for use by individuals under 18 years of age without parental consent. We do not knowingly collect personal data from children without appropriate parental or guardian approval.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via in-app notifications or email. Your continued use of the app after such changes will constitute acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Espina Medical Patient App (Powered By KliniXKare)  Support

Email : hello@klinixkare.com

Phone : +63 920 925 0916

Physical Address : 1103, 1104, 11th Floor, Park Centrale, 6000, Cebu I.T. Park, Cebu City, Philippines.

Compliance with Google Play & Philippines Data Privacy Act

This Privacy Policy complies with Google Play’s developer guidelines, ensuring transparent collection, use, and sharing of data. It also adheres to the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), ensuring your privacy and security are protected in compliance with local laws.