Privacy Policy
==============
Your privacy is important to us. This privacy policy explains how eSign collects, uses, and protects your information when you use our PDF signing application.
1\. Information We Collect
--------------------------
1.1 App Usage Analytics
We collect anonymized usage data through Mixpanel to improve our app, including:
App launches and session duration
Feature usage (signature creation, document signing, paywall interactions)
Device information (iOS version, device model)
App crashes and performance metrics
User engagement with different features
1.2 Subscription and Purchase Data
Through RevenueCat and Apple's App Store, we collect:
Subscription status and purchase history
App User ID (randomly generated UUID)
Device information (model, iOS version)
Usage metrics (number of documents signed)
Refund and chargeback information
1.3 Local Data Storage
We store the following data locally on your device:
Signature drawings and images you create
PDF documents you import and sign
App preferences and settings
Usage counters (free signatures remaining, documents signed)
2\. How We Use Your Information
-------------------------------
2.1 App Functionality
Provide core PDF signing features
Manage subscription limits and access
Save and organize your signatures and documents
2.2 Analytics and Improvement
Understand how users interact with our app
Identify and fix bugs and performance issues
Optimize user experience and feature development
A/B test new features and improvements
2.3 Subscription Management
Process purchases and manage subscriptions
Enforce usage limits for free users
Handle subscription renewals and cancellations
2.4 Refund Fraud Prevention
Track legitimate app usage to protect against fraudulent refunds
Provide usage evidence to Apple for chargeback disputes
Identify patterns of subscription abuse
3\. Data Sharing and Third Parties
----------------------------------
3.1 Analytics Provider (Mixpanel)
We share anonymized usage data with Mixpanel to analyze app performance and user behavior. Mixpanel may store this data on servers outside your country. [Mixpanel Privacy Policy](https://mixpanel.com/legal/privacy-policy/)
3.2 Subscription Service (RevenueCat/Apple)
We share subscription and usage data with RevenueCat and Apple for:
Processing purchases and subscriptions
Managing customer support requests
Preventing refund fraud and chargebacks
Compliance with App Store policies [RevenueCat Privacy Policy](https://www.revenuecat.com/privacy/) | [Apple Privacy Policy](https://www.apple.com/privacy/)
3.3 Legal Requirements
We may disclose information when required by law, regulation, or legal process.
4\. Data Security
-----------------
4.1 Local Storage
Your signatures and documents are stored securely on your device
We use iOS security features to protect your data
Data is not transmitted to our servers
4.2 Third-Party Services
All third-party services use industry-standard security measures
Data transmission is encrypted using HTTPS/TLS
We regularly review third-party security practices
5\. Data Retention
------------------
5.1 Local Data
Signature and document data remains on your device until you delete it
App preferences persist until you uninstall the app
5.2 Analytics Data
Mixpanel retains anonymized usage data according to their retention policy
You can request deletion through Mixpanel's data subject rights process
5.3 Subscription Data
RevenueCat and Apple retain subscription data according to their policies
Purchase history may be retained for tax and legal compliance
6\. Your Rights and Choices
---------------------------
6.1 Data Access and Deletion
Contact us to request information about data we've collected
Delete the app to remove all locally stored data
Request deletion of analytics data through third-party providers
6.2 Opt-Out Options
You cannot opt out of essential subscription management data
Analytics data is anonymized and cannot be linked to you personally
Uninstalling the app stops all future data collection
7\. International Users
-----------------------
Your information may be processed and stored in countries other than your own, including the United States, where our third-party service providers operate. By using our app, you consent to this transfer.
8\. Changes to This Policy
--------------------------
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy in the app or through other communication methods.
9\. Contact Information
------------------------
If you have questions about this privacy policy or our data practices, please contact us at:
Email: themistech@hotmail.com
Effective Date: August 23, 2025
Last Updated: August 23, 2025