📄 Privacy Policy – مندوب إسفناري

Privacy Policy for مندوب إسفناري

Last updated: 2026

مندوب إسفناري is the official delivery partner application for Esfnary platform in Libya. This Privacy Policy explains how we collect, use, and protect your information when you use the application.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
  
  

• Phone number
  
  

• Profile information
  
  

Location Data

• Precise location while the app is in use
  (Location is required to manage deliveries and display routes)
  
  

Device Information

• Device type
  
  

• Operating system
  
  

• App version
  
  

• Crash logs and diagnostics
  
  

2. How We Use Information

We use collected information to:

• Assign and manage delivery orders
  
  

• Display customer and store locations
  
  

• Track delivery progress
  
  

• Improve app performance
  
  

• Provide technical support
  
  

3. Location Usage

The app collects location data in real time while you are using the app to:

• Navigate to pickup and delivery locations
  
  

• Update order status
  
  

• Ensure delivery accuracy
  
  

Location data is not collected when the app is closed.

4. Data Sharing

We do not sell personal data.

Information may be shared only with:

• Esfnary platform servers
  
  

• Technical service providers (such as Firebase services)
  
  

Only when necessary for app functionality.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain data only as long as necessary to provide services and comply with legal obligations.

7. Your Rights

Drivers may request:

• Access to their stored data
  
  

• Correction of inaccurate data
  
  

• Account deletion
  
  

8. Contact Us

If you have questions about this Privacy Policy, please contact:

Esfnary Team
Libya