Privacy Policy for إسفناري

Effective Date: June 18, 2025

إسفناري ("we", "our", or "us") operates the إسفناري mobile application (the "App") in Libya.

This Privacy Policy explains how we collect, use, and protect your information when you use our grocery ordering application.

1. Information We Collect

When you use our App, we may collect:

Personal Information

• Full name
  
  

• Phone number
  
  

• Delivery address
  
  

Location Information

• Precise location (used only for delivery purposes)
  
  

Order Information

• Products ordered
  
  

• Payment method
  
  

• Order history
  
  

Device Information

• Device type
  
  

• App version
  
  

• Basic analytics data
  
  

2. How We Use Your Information

We use your information to:

• Create and manage your account
  
  

• Process grocery orders
  
  

• Deliver products to your address
  
  

• Provide customer support
  
  

• Improve app performance and services
  
  

• Send order notifications
  
  

3. Payment Information

Payments are processed through secure third-party payment providers.
We do not store full payment card details on our servers.

4. Firebase and Analytics

We use Google Firebase services for:

• Authentication
  
  

• Crash reporting
  
  

• App analytics
  
  

Firebase may collect device and usage information in accordance with Google’s Privacy Policy.

5. Data Sharing

We do not sell your personal data.

We may share limited data with:

• Delivery personnel (for completing orders)
  
  

• Payment providers
  
  

• Service providers required to operate the app
  
  

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access or disclosure.

7. Account Deletion

Users may request account deletion by contacting customer support inside the application.

8. Children's Privacy

The App is intended for users aged 18 and over.
We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the App.

10. Contact

For privacy-related inquiries, please contact us through the in-app support section.

Location: Libya

If you have any questions about this Privacy Policy, you may contact us through the in-app support section.