Privacy Policy

Developer Information

We, at Hardwin Software, are committed to safeguarding the privacy and security of our users. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. By using the eServicePro app, you agree to the terms outlined in this policy.

Developer Name: Hardwin Software Solutions Pvt Ltd.

Address: Central Revenue Layout, No. 27, 6th Main road, Post, S R K Nagar, RK Hegde Nagar, Bengaluru, Karnataka 560077.

Email: hardwinsoftwaresolutionspvtltd@gmail.com

For any questions, concerns, or privacy-related inquiries, please contact us via the information provided above.

Collecting and Using Your Personal Data

Personal Data We Collect

When you use our service, we may ask you to provide certain personally identifiable information. The personal data we may collect includes, but is not limited to:

Basic Contact Information:

• • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

Information Collected During Use:
In order to provide specific features and enhance your experience, we collect additional data during your use of the app:

• • Location Information: We collect precise or approximate location data based on your device's GPS to provide location-based features such as property inspection areas.

  • Camera and Photos: We request permission to access your device’s camera and photo library. This is used to take or upload property photos during inspections.

  • Device Information: This includes information about the device you're using, such as device model, operating system version, unique device identifiers, and network information.

How We Use Your Data

• To Provide and Maintain Our Service:
  We use the collected data to provide the services you requested, maintain the app’s functionality, improve performance, and personalize your experience. For instance, location data is used to provide accurate property inspection locations and images are stored for record-keeping during inspections.

• To Manage Your Account:
  The data you provide during registration allows us to create and manage your account and tailor the service to meet your needs. Your personal data helps us identify you as a user and enable access to premium features available to registered users.

• Communication:
  We may use your contact details (email, phone number) to notify you about important updates, changes, or security issues related to the app. This includes push notifications, in-app messages, or emails regarding the services you use. For example, notifications about app updates or changes to the privacy policy.

• Marketing and Promotions:
  If you have opted-in, we may send you marketing materials related to our services or similar services that we offer. You can unsubscribe from these communications at any time by updating your preferences in your account settings or by clicking the "unsubscribe" link in the emails.

Customer Support and Feedback:

If you reach out to us with an inquiry, feedback, or request, we use the information provided to address your needs effectively. We may also use this information to improve our services.

 Data Retention and Deletion Policy

We retain your personal data only for as long as necessary to provide you with the services and features you requested. Additionally, we may retain data for a longer period if required for legal, accounting, or regulatory reasons.

Retention Period

• Personal Data: We retain your data for as long as your account is active or as long as needed to provide you with services. If you delete your account or request to remove your data, we will delete the information, except for any data we are required to keep for legal, tax, or security purposes.

• Non-Personal Data: Data that is anonymized or aggregated (such as usage statistics) may be retained indefinitely as it cannot be linked to an individual user.

Your Right to Delete or Modify Your Data

• You can update, correct, or delete your personal data at any time by logging into your account and accessing the account settings.

• If you do not have an account, you can contact us directly, and we will assist in modifying or deleting your data.

Note: Some data may need to be retained for legal reasons (such as for tax purposes or legal disputes). We will inform you if this is the case.

Security of Your Personal Data

Your privacy and security are our top priorities, and we take every reasonable measure to protect your personal data.

Security Measures

We implement robust security measures, including:

• Encryption: All sensitive data, such as your login credentials, payment information, and personal data, is encrypted during transmission using Secure Socket Layer (SSL) or similar technologies.

• Access Control: We limit access to your data to authorized personnel only, and we ensure that they are bound by strict confidentiality obligations.

• Data Backup: We maintain regular backups of your data to prevent loss due to system failures or accidental deletion.

Limitations of Security

While we take the utmost care to protect your data, please be aware that no method of data transmission or storage is entirely secure. As such, we cannot guarantee absolute security, but we continually work to improve our security measures to safeguard your personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13 years of age.

What We Do if We Collect Children's Data

If we become aware that we have inadvertently collected personal data from a child under 13 without parental consent, we will take steps to remove this information as quickly as possible. If you believe your child has provided us with personal data, please contact us at [email address], and we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Notification of Changes

We will notify you of any material changes to this Privacy Policy by posting an updated version on this page and updating the "Last Updated" date at the top of the page. If the changes are significant, we may notify you via email or in-app notification.

Reviewing the Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our service after any changes to the Privacy Policy constitutes your acceptance of such changes.