Privacy Policy

Effective Date: June 26, 2026

App Name: Eqosy Store

Contact Email: Eqosyindia@gmail.com

Eqosy Store ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information

We may collect:

• Full Name

• Email Address

• Mobile Number

• Delivery Address

• Profile Information

Order Information

• Ordered food items

• Restaurant details

• Order history

• Payment status

Location Information

With your permission, we collect your device location to:

• Show nearby restaurants

• Calculate delivery charges

• Improve delivery accuracy

• Track deliveries

Location access is optional but may be required for certain features.

Device Information

We may collect:

• Device Model

• Operating System

• App Version

• Device Identifiers

• Crash Reports

• Diagnostic Information

How We Use Your Information

We use collected information to:

• Process food orders

• Deliver orders

• Manage your account

• Improve our services

• Provide customer support

• Send order notifications

• Prevent fraud

• Improve app performance

• Comply with legal obligations

Payments

Payments are processed securely through trusted third-party payment gateways. Eqosy Store does not store your complete debit card, credit card, or banking information on its servers.

Notifications

We may send notifications regarding:

• Order confirmation

• Order preparation

• Delivery updates

• Promotions and offers

• Service announcements

You can disable promotional notifications from your device settings.

Data Sharing

We may share information with:

• Restaurant partners (to prepare your order)

• Delivery partners (to deliver your order)

• Payment providers (to process payments)

• Service providers assisting with app operations

• Government authorities when required by law

We do not sell your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain order history

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Your Rights

Depending on applicable laws, you may:

• Access your personal data

• Correct inaccurate information

• Delete your account

• Request deletion of your data

• Withdraw permissions such as location access

• Contact us regarding privacy concerns

Children's Privacy

Eqosy Store is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Services

The app may use trusted third-party services such as:

• Firebase

• Google Play Services

• Payment Gateway Providers

• Maps & Location Services

• Analytics Services

These services operate under their own privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted within the application or on our official website (if available). Continued use of the app after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: Eqosyindia@gmail.com

By using Eqosy Store, you acknowledge that you have read and agree to this Privacy Policy.