Privacy Policy
Effective Date: June 26, 2026
App Name: Eqosy Captain
Developer Contact:
Email: Eqosyindia@gmail.com
Introduction
Eqosy Captain ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information while using the Eqosy Captain mobile application.
By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
When using the app, we may collect:
Full Name
Mobile Number
Email Address
Profile Photo
Delivery Address (if applicable)
Government ID (if required for verification)
Vehicle Information
Driving License Details
Bank Account Details (for payouts)
UPI ID
Emergency Contact
Location Information
Eqosy Captain requires access to your device's location.
We collect:
Real-time GPS location
Background location (while on active delivery)
Foreground location
Location data is used for:
Delivery navigation
Order assignment
Live tracking
Route optimization
Delivery confirmation
Safety purposes
The app may continue collecting location even when running in the background during an active delivery.
Device Information
We may collect:
Device Model
Operating System
App Version
Device Identifier
IP Address
Crash Reports
Performance Logs
Usage Information
We collect information about:
Login activity
Orders accepted
Orders completed
Delivery history
Earnings
App interactions
Notification preferences
Camera Permission
Camera permission may be used for:
Uploading profile picture
Identity verification
Capturing delivery proof
Scanning QR Codes
No images are accessed without your permission.
Storage Permission
Storage access is required for:
Uploading documents
Uploading delivery images
Saving temporary files
Phone Permission
Phone permission may be used to:
Contact customers
Contact restaurants
Contact support
Notification Permission
Notifications help you receive:
New delivery requests
Order updates
Payment notifications
App announcements
Account alerts
How We Use Your Information
We use collected information to:
Create your delivery account
Verify your identity
Assign deliveries
Track deliveries
Improve delivery efficiency
Process payments
Prevent fraud
Improve app performance
Provide customer support
Comply with legal obligations
Data Sharing
We may share your information with:
Customers
Restaurants
Payment service providers
Delivery partners
Government authorities when legally required
We never sell your personal information.
Data Security
We implement industry-standard security measures including:
Secure servers
Encryption
Authentication
Access controls
Regular security monitoring
However, no method of transmission is completely secure.
Data Retention
We retain your information as long as necessary for:
Providing services
Legal compliance
Resolving disputes
Fraud prevention
You may request deletion of your account by contacting us.
Children's Privacy
Eqosy Captain is not intended for users under 18 years of age.
We do not knowingly collect information from children.
Your Rights
You may:
Access your information
Update profile details
Request correction
Request account deletion
Contact us regarding privacy concerns
Third-Party Services
The app may use trusted third-party services including:
Firebase
Google Maps
Google Location Services
Payment Gateway Providers
These services have their own privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically.
Changes become effective immediately after publication.
Contact Us
For questions regarding this Privacy Policy:
Email: Eqosyindia@gmail.com
Thank you for using Eqosy Captain.