Privacy Policy

Effective Date: June 26, 2026

App Name: Eqosy Captain

Developer Contact:
Email: Eqosyindia@gmail.com

Introduction

Eqosy Captain ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information while using the Eqosy Captain mobile application.

By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When using the app, we may collect:

• Full Name

• Mobile Number

• Email Address

• Profile Photo

• Delivery Address (if applicable)

• Government ID (if required for verification)

• Vehicle Information

• Driving License Details

• Bank Account Details (for payouts)

• UPI ID

• Emergency Contact

Location Information

Eqosy Captain requires access to your device's location.

We collect:

• Real-time GPS location

• Background location (while on active delivery)

• Foreground location

Location data is used for:

• Delivery navigation

• Order assignment

• Live tracking

• Route optimization

• Delivery confirmation

• Safety purposes

The app may continue collecting location even when running in the background during an active delivery.

Device Information

We may collect:

• Device Model

• Operating System

• App Version

• Device Identifier

• IP Address

• Crash Reports

• Performance Logs

Usage Information

We collect information about:

• Login activity

• Orders accepted

• Orders completed

• Delivery history

• Earnings

• App interactions

• Notification preferences

Camera Permission

Camera permission may be used for:

• Uploading profile picture

• Identity verification

• Capturing delivery proof

• Scanning QR Codes

No images are accessed without your permission.

Storage Permission

Storage access is required for:

• Uploading documents

• Uploading delivery images

• Saving temporary files

Phone Permission

Phone permission may be used to:

• Contact customers

• Contact restaurants

• Contact support

Notification Permission

Notifications help you receive:

• New delivery requests

• Order updates

• Payment notifications

• App announcements

• Account alerts

How We Use Your Information

We use collected information to:

• Create your delivery account

• Verify your identity

• Assign deliveries

• Track deliveries

• Improve delivery efficiency

• Process payments

• Prevent fraud

• Improve app performance

• Provide customer support

• Comply with legal obligations

Data Sharing

We may share your information with:

• Customers

• Restaurants

• Payment service providers

• Delivery partners

• Government authorities when legally required

We never sell your personal information.

Data Security

We implement industry-standard security measures including:

• Secure servers

• Encryption

• Authentication

• Access controls

• Regular security monitoring

However, no method of transmission is completely secure.

Data Retention

We retain your information as long as necessary for:

• Providing services

• Legal compliance

• Resolving disputes

• Fraud prevention

You may request deletion of your account by contacting us.

Children's Privacy

Eqosy Captain is not intended for users under 18 years of age.

We do not knowingly collect information from children.

Your Rights

You may:

• Access your information

• Update profile details

• Request correction

• Request account deletion

• Contact us regarding privacy concerns

Third-Party Services

The app may use trusted third-party services including:

• Firebase

• Google Maps

• Google Location Services

• Payment Gateway Providers

These services have their own privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically.

Changes become effective immediately after publication.

Contact Us

For questions regarding this Privacy Policy:

Email: Eqosyindia@gmail.com

Thank you for using Eqosy Captain.