Privacy Policy for Eqosy

Effective Date: June 26, 2026

Thank you for using Eqosy. Your privacy is important to us. This Privacy Policy explains how Eqosy collects, uses, stores, and protects your information when you use our mobile application.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Full Name

• Email Address

• Mobile Number

• Delivery Address

• Profile Picture (optional)

Order Information

We collect information related to your orders, including:

• Food items ordered

• Restaurant details

• Order history

• Delivery preferences

• Payment status

Device Information

We may automatically collect:

• Device model

• Operating system

• Device identifiers

• App version

• Crash logs

• Performance data

Location Information

With your permission, Eqosy may access your device location to:

• Find nearby restaurants

• Display accurate delivery options

• Improve delivery tracking

• Provide location-based services

You may disable location access anytime through your device settings.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process food orders

• Deliver your orders

• Provide customer support

• Send order updates and notifications

• Improve app performance

• Prevent fraud and unauthorized access

• Comply with legal obligations

3. Payment Information

Eqosy does not store your debit card, credit card, UPI PIN, or banking credentials.

Payments are securely processed through trusted third-party payment providers.

4. Notifications

We may send notifications regarding:

• Order confirmation

• Order preparation

• Delivery updates

• Promotional offers (if enabled)

• Important account notifications

You can disable promotional notifications in your device settings.

5. Data Sharing

We do not sell your personal information.

Your information may be shared only with:

• Restaurant partners

• Delivery partners

• Payment gateway providers

• Cloud hosting providers

• Analytics providers

• Government authorities when legally required

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no internet transmission or electronic storage method is completely secure.

7. Children's Privacy

Eqosy is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

8. Your Rights

Depending on your location, you may have the right to:

• Access your data

• Update your profile

• Delete your account

• Request correction of information

• Withdraw permissions

• Request removal of personal data

To exercise these rights, contact us using the email below.

9. Third-Party Services

Our application may use trusted third-party services such as:

• Google Maps

• Firebase

• Google Play Services

• Payment Gateway Providers

These services have their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published within the application or on our official website if available.

11. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

App Name: Eqosy

Email: Eqosyindia@gmail.com