Privacy Policy

Effective Date: June 1, 2025

Enzo Rider ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Enzo Rider mobile application (the "App"), designed for delivery personnel to receive and fulfill food delivery orders.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Location Data

To provide accurate delivery service and allow nearby order notifications, we collect real-time location data from your device when the App is running (foreground or background). Location access is required to:

• Match you with nearby delivery requests.
  
  

• Provide accurate delivery routes.
  
  

• Track delivery status and history.
  
  

• Help customers and support staff locate your position when needed.
  
  

You must enable location services to use the App effectively.

1.2 Personal Information

When you use the App, we may collect:

• Your name, contact number, email address.
  
  

• Your device information (model, OS version, unique identifiers).
  
  

• Earnings history and order status.
  
  

• Communication logs between you and customers.
  
  

1.3 Order Details

To complete deliveries, the App displays:

• Customer name and contact details.
  
  

• Delivery address and order contents.
  
  

• Order status and delivery time.
  
  

This data is only used to fulfill orders and improve delivery accuracy.

2. How We Use Your Information

We use the information we collect to:

• Enable and manage food deliveries.
  
  

• Show your earnings, order status, and delivery history.
  
  

• Allow communication between riders and customers.
  
  

• Provide real-time delivery tracking.
  
  

• Send important updates and notifications.
  
  

• Offer customer and rider support.
  
  

3. Sharing of Information

We do not sell your personal information to third parties. However, we may share your information with:

• Customers (only for the specific order you are handling).
  
  

• Support staff to assist with orders or technical issues.
  
  

• Legal authorities when required by law or legal processes.
  
  

4. Data Security

We take reasonable measures to protect your data, including:

• Encrypted communication channels.
  
  

• Secure data storage.
  
  

• Access restrictions within the company.
  
  

Despite our efforts, no system is completely secure. Please ensure your device and credentials are kept secure.

5. Your Choices

• You can withdraw location access at any time from your device settings, but this may affect the functionality of the App.
  
  

• You can request access to, correction, or deletion of your data by contacting us at support@enzo.co.in.
  
  

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Effective Date" above or via in-app notifications.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

📧 support@enzo.co.in