Privacy Policy – Enzo Partner App
Effective Date: 1 Jun 2025
Enzo Partner ("we", "our", or "us") respects your privacy and is committed to protecting the personal data you provide when using our mobile application (“Enzo Partner App”). This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect the following types of information when you use the Enzo Partner App:
a. Personal Information
Business/store name
Contact details (email, phone number)
Wallet and payment history (for financial tracking)
Store location (used for showing location-based orders)
b. Device & Location Data
Device ID and OS
Location data (to identify your store’s proximity to customer orders)
c. Usage Data
Order management activity (viewing, updating order status: pending, confirmed, cooking, etc.)
Product/listing updates
Chat activity with customers
Wallet transaction history
App crash logs and analytics (for improving performance)
2. How We Use Your Information
We use the information collected for the following purposes:
To manage and process customer orders
To allow direct chat with customers for support or order updates
To update order status in real-time (pending, confirmed, cooking, completed)
To display and manage product listings
To track wallet transactions and earnings
To improve app functionality and customer experience
To ensure compliance with local laws and platform policies
3. Sharing of Information
We do not sell or rent your personal data to third parties. We may share limited data under the following circumstances:
With delivery partners and customers (order-specific info only)
With legal authorities if required by law or regulation
With service providers who help us operate and maintain the app (e.g. cloud hosting, analytics tools)
4. Location Access
The app requires location permissions to:
Show nearby customer orders
Improve delivery coordination
Ensure orders are served from the correct store location
Location data is used only while the app is active and is not shared with third parties outside of the above uses.
5. Chat Communication
The in-app chat feature allows store owners to communicate with customers directly after an order is placed. All conversations are encrypted and stored securely to support order management and customer service.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, or destruction. This includes encryption, secure storage, and regular audits.
7. Your Rights
Depending on your region, you may have the following rights:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to data processing
Request a copy of your data in portable format
To exercise your rights, please contact us at:
📧 [Insert support email]
8. Data Retention
We retain your data for as long as your account is active and as necessary for legal, operational, and analytical purposes.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be notified within the app or via email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📧 Email: support@enzo.co.in