ENLUVV

1. How you treat us = How we'll treat you

2. All our GOs/Fanmerch made by us are based on a 'comment to order' basis

 (any private pms regarding order placement will not be accepted) 

3. This is so as to provide an easier order tracking on our end

4. DO NOT DELETE our chats if you still have an ongoing deals with us!

5. STRICTLY NO RESELLING for enluvv specific fanmerch 

(if caught, you will be blocked & banned from future purchases!)

6. DO NOT CHASE us for updates if you don't see any

7. Please do subscribe to our updates channel (@enluvvupdates) for all GOs / POs specific orders

1. ALL GOs are based on a PREORDER basis! - Only order if you can wait

2. SECOND PAYMENT WILL BE NEEDED for all overseas GOs

This is to cover cost of shipping +overseas admin fee

Second payment fee DOES NOT include mailing fee if you opted for mailing!

3. DOLLS & OTHER FANGOODS can take up to 3-5 months, sometimes longer, to be in production hence DO NOT CHASE us for updates if you don't see any 

We will only provide updates if we're given updates by respective creators!

4. STRICTLY NO BACKOUTS/REFUNDS once order has been confirmed! 

Backout fee/cancellation fee of 50% of price of items you bought will have to be paid to us if you insist!

(refunds will only be given in the case where creator cancels the GO on their end)

5. We are not responsible or liable for any damages, missing items or other mishaps caused by logistics handling by 3rd parties

No refunds provided unless compensation is provided to us

6. We will not be responsible for any potential supplier / seller scams

As much as we will only try our best in sourcing for reliable sellers, we will not be providing refunds unless  we are able to receive them from original creator

7. We DO NOT provide second payment estimates

1. STRICTLY ONLY CASHLESS PAYMENT methods accepted! 

Paynow/PayLah! or bank transfers are accepted

2. Cash payment IS NOT ACCEPTED unless otherwise stated

3. We have a 24-hour payment timeframe policy to all of our enluvv specific fanmerch

4. LATE PAYMENT FEE of $1 PER DAY applies to all of our GOs & Fanmerch items

5. STRICTLY NO PAYMENT EXTENSIONS allowed for all overseas GOs 

6. For enluvv's fanmerch, extensions will only be given on a case to case basis

Do inform us beforehand if you're not able to make payment on time!

7. As for second payment fee collection, if payment is not given after a week, items will be confiscated!

1.  Strictly NO BACKOUTS allowed once commented! 

Only order if you're 100% sure of buying - Please do not waste our time in collecting your orders

Backout fee of 50% of what you owe us will have to be paid if you insist on doing so

2. No deleting/re-editing of comments 

Do reply to your previous comment wherever needed instead

3. Strictly NO REFUNDS allowed unless GO is cancelled on our end

4. Failure to comply to the above rules may result in either removal from channel or blacklisted for purchasing our future GOs / POs items

1. Collection methods available are mass meet-up (MMU), tracked mailing & self-collection at event venue (available only if we do have any events upcoming)

2. MMU is free of charge while respective mailing fees applies depending on weight/amount of items

3. Collection deadline will be within 2-3 weeks from when we send out collection details to respective buyers

Failure to collect items within the given timeframe above = Items will be confiscated

4. Please BE RESPONSIBLE for your own chosen collection method! 

Especially if you had opted for MMU or self-collection at event venue, please ensure you're 100% AVAILABLE on your chosen date

If you decided to change the collection date at the very last minute, $2 penalty fee applies - this is so as to make it fair on our end since we had brought your items 

5. Please respect our agreed date and time for MMU / self-collection
   Please do have the basic decency to inform us AT LEAST 1 DAY prior to your chosen MMU/self-collection date if you're not able to make it

For self-collection

• Update last minute regarding cancellation = $3 cancellation fee applies

For Mass Meet-Up (MMU) 

• Failure to show up within the given hour = No show (no-show fee of $5 immediately applies)

• This is so as to be fair to buyers who showed up on time

1. If you had opted for mailing, please do provide us with accurate FULL ADDRESS DETAILS! Do provide us your address in the following format below:

Blk No, Street Name, Unit No, Postal Code

Failure to provide full address details = Items will be pushed back on our mailing list

2. Mass mailing runs will typically be done EVERY MONDAYS and FRIDAYS unless otherwise stated

3. Orders will be packed according to timing on which payment is made

The later you make payment = The later you'll receive your items

4. We will NOT BE RESPONSIBLE for any possible losses / damages caused by mail handlers

If there are no updates regarding any return mails = we won't be held liable for lost mails

5. We will NO LONGER BE BUMPING/CHASING buyers for mailing payment + approval of address checks! 

Hence, do BE RESPONSIBLE for your own orders!
No approval of address checks = Items will not be mailed

No mailing payment received = Items will not be mailed

6. CONTACT NUMBER will be needed for all tracked mailing 

7. Missing details required for mailing purposes (including not providing contact number)  = Delay in mailing of items