Embedded Files
PRACTICAL
PRACTICAL
English you can use immediately at work.
FLEXIBLE
FLEXIBLE
Online learning that fits around your work.
INTERACTIVE
INTERACTIVE
Live small-group speaking and practice.
Develop the professional English you need to communicate confidently, deliver excellent service and progress your career in hospitality and tourism.
Online Professional English Programme
Develop the professional English you need to communicate confidently at work and progress your career.
Designed for people working in hospitality, tourism, travel and customer-facing roles.
Minimum English level: CEFR A2
Who is this programme for?
Designed for people working in hospitality, tourism, travel and customer-facing roles who want to communicate more confidently and professionally in English.
Hotels & Accommodation
Reception, reservations, housekeeping, guest services and other hotel roles.
Restaurants, Cafés & Hospitality
Front-of-house, food service and customer-facing staff.
Tourism & Visitor Attractions
Tourism employees, visitor services and attraction staff.
Travel & Tours
Travel, tour and destination-service employees.
English level: Minimum CEFR A2
Build the English skills you need for work
✓ Welcome and communicate confidently with international guests
✓ Identify customer needs and explain services and options
✓ Make professional recommendations
✓ Handle problems and complaints confidently
✓ Communicate effectively with colleagues and supervisors
✓ Use more professional and polite workplace English
✓ Build confidence for greater responsibility and career progression
Practical English. Real hospitality and tourism situations. Skills you can use immediately at work.
How does the programme work?
1 — LEARN
Complete short, flexible online activities introducing useful vocabulary, grammar and professional phrases.
2 — PRACTISE
Join a 60-minute live online small-group lesson and practise speaking with your teacher and other learners
3 — USE
Practise realistic hospitality and tourism situations through conversations, problem-solving and role-plays.
The combination of flexible online learning and live speaking practice means that you arrive at each lesson ready to use the English — not just learn about it.
Meet Your Course Creators & Teachers
Arthur McKeown, MA, MBA, MBE
Arthur is an experienced educator and business professional with extensive experience in education, training and professional development. He holds an MA and MBA and was awarded an MBE.
He brings a strong focus on career development, professional communication and workplace skills to the programme, helping learners develop the confidence and communication skills needed for greater responsibility and career progression.
Anne McSorley, BComm, CELTA
Anne is an experienced English language teacher with a professional background in travel, tourism and business. She specialises in practical English for the workplace, including Business English, English for Tourism & Hospitality and career-focused communication.
She holds a CELTA English teaching qualification and a Professional Certificate in Sustainable Travel & Tourism. Her combination of English teaching and tourism-industry experience helps learners develop language they can use confidently in real workplace situations.
Ready to develop your professional English?
Register your interest below to receive information about the next programme.
Note: Registering your interest does not commit you to joining the programme.
Page updated
Google Sites
Report abuse