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🔁 Return & Service Policy – EndoscopEquip Ke

At EndoscopEquip Ke, we are committed to providing high-quality endoscopy machines and equipment, endoscopes (gastroscopes and colonoscopes), accessories, and repair services. To ensure customer satisfaction and safety, please review our return and service policy outlined below.

📦 1. Return Policy for Products

✅ Eligible Items:

• Endoscopy towers  and machines.

• Unopened, non-sterile accessories

• Items returned within 48 hours of delivery

• Products in original packaging and unused condition
  
  

❌ Non-Returnable Items:

• Sterile items (e.g., sclerotherapy needles, band ligators)

• Due to safety and infection control standards, we cannot accept returns on any sterile or single-use items once shipped.

• Used or opened products

• Items damaged due to misuse or improper handling
  
  

📌 Return Process:

1. Contact us via WhatsApp or phone within 48 hours of delivery.

2. Provide proof of purchase and photos (if damaged or defective)

3. Approved returns must be shipped at customer’s cost unless due to our error

4. Refunds or exchanges will be processed within 3–5 business days upon item inspection
   
   

🛠 2. Warranty & Repairs

🔧 Equipment Repairs:

• All repair services include a 48 hours functionality warranty from the date of collection/delivery

• If the same issue reoccurs within the warranty period, we will reassess and repair at no extra labor cost (parts not included)
  
  

🛠 Repair Terms:

• Equipment must be inspected before a repair quote is issued

• Clients must approve all charges before any repair work is performed

• No returns on repaired items unless an issue falls under the 48 hour warranty

📍 Contact for Returns & Service:

• 📞Call us directly

•  💬chat on WhatsApp 

Note: We reserve the right to refuse returns that do not meet the conditions above. This policy ensures patient safety, product integrity, and service transparency.

Need urgent support or a quote?

Call us directly or chat on WhatsApp — we’ll respond promptly to help you.