It is important to note, that this applicant was not aware that they were not approved to adopt until AFTER their yelp review. They knew that Uma would take the review personally and it would cost them adopting, however, they knew there was another family ready to adopt the dog they applied for and I felt that action needed to be taken against PRA and UMA for the sake of all of their doggy victims. She insinuates that they are a disgruntled adopter that left the review because they were not approved, however, again, they posted their yelp review before she told them they were not approved. She did not tell them they were not approved and she was adopted to the other family until she saw their Yelp review.