Providing open, inclusive online training on empathy for library and museum workers
Increasing awareness around barriers to help-seeking from library and museum users who have been historically marginalized
Fostering an empathetic and inclusive mindset through understanding spoken and unspoken user needs
Leaning key terms and concepts
Doing short readings
Watching short videos
Reflecting and discussing with peers
Exploring case studies from fictional library and museum settings
Participating in an OPTIONAL research study
Week 1: Introduction, Empathy
Week 2: Your Identity and How You Interact with the World, Compassion Fatigue
Week 3: Visitor Experiences
Week 4: Visitor Experiences, Wrap Up
