Project Objectives

  • Providing open, inclusive online training on empathy for library and museum workers

  • Increasing awareness around barriers to help-seeking from library and museum users who have been historically marginalized

  • Fostering an empathetic and inclusive mindset through understanding spoken and unspoken user needs


Learning Activities

  • Leaning key terms and concepts

  • Doing short readings

  • Watching short videos

  • Reflecting and discussing with peers

  • Exploring case studies from fictional library and museum settings

  • Participating in an OPTIONAL research study


Recommended Module Schedule

Week 1: Introduction, Empathy

Week 2: Your Identity and How You Interact with the World, Compassion Fatigue

Week 3: Visitor Experiences

Week 4: Visitor Experiences, Wrap Up