"Resident Retention" Design Document

This design document was for a Storyline 360 eLearning course for apartment managers to increase the resident retention rate of their apartment community by teaching them the keys to resident retention and quality customer service.

Select here to view the completed course.

ResidentRetentionStoryboardHeine.docx

"Resident Retention" Storyboard

This Storyboard was for a Storyline 360 eLearning course for apartment managers to increase the resident retention rate of their apartment community by teaching them the keys to resident retention and quality customer service.

Select here to view the completed course.

Rise_PhysicalActivityandtheBrainDesign_Doc_Heine.docx

"Mind and Body" Design Doc

This Design Doc was for a Rise 360 eLearning course for gym patrons to increase the value of their gym membership and increase customer acquisition and retention for the gym.

Select here to view the completed course.

"Exercises" Mind Mapping

This MindMeister Mind Map was used to plan a Storyline 360 eLearning Activity for gym patrons to help them brainstorm what exercise is right for them.

Select here to view the completed activity.

CamtasiaWork-Life BalanceStoryboardHeine.docx

"Work-Life Balance" Storyboard

This Storyboard was for a Camtasia microlearning video that was designed for employees of a company to increase their healthy habits by teaching them the keys to work-life balance.

Select here to view the completed video.

VyondWaterDamageStoryboard.docx

"Water Damage" Storyboard

This Storyboard was for a Vyond microlearning video that was designed to train new water mitigation employees on the process of drying the interior of a home.

Select here to view the completed video.

Five Strategies for Coaching Employees VILT Design Doc - Heine.docx.pdf

Five Strategies for Coaching Employees

This Design Doc was for a virtual instructor led training that was designed for managers of hotel employees to learn coaching strategies.

Select here to view the completed VILT.

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