Phoning

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TRAINING APPOINTMENTS

Your success during your first week will be determined by the number of Qualified Appointments you do. It’s a numbers game!

More Appointments = More Orders = More Income

Show your BEST CUSTOMERS FIRST! TOP 5 CUSTOMERS FIRST WEEKEND!!!

PHONE APPROACH:

• Hi (CUSTOMER NAME), this is . How are you? (Visit / catch up for a bit)

• Well, the reason I’m calling is I just started a great, new job showing CUTCO.

• As part of my training, I’m required to put on some initial training appointments.

• (Smile) So you don’t have to buy anything, because I get paid just to show it. I do presentations right over the phone, you just need to be in-front of a computer at home.

• I need to do (GOAL #) appointments by (Deadline Day - 3 days out) to hit my goal.

• So I wanted to schedule a call on (DAY) at (TIME) or would (TIME) be better for you?

POSSIBLE CUSTOMER QUESTIONS (Only if they ask before confirming a time)

What Is CUTCO?

CUTCO is some high-quality things for the kitchen and a few outdoor items. I’m sure you already have tons of these things, but I get paid just to show it to you. So, would _____ or _____ be better for you?

I Already Own CUTCO - (this is VERY positive and we definitely want this appointment!)

That’s great! How long have you had it? (listen). Awesome, well like I said, I am doing it for the training and I’d love to get your opinion and maybe some pointers. Plus, I get paid anyway. So, would _____ or _____ be better for you?

That Time Doesn’t Work - (offer two new times)

Is that a bad day or just a bad time? So, how about __________ at _____ or would __________ at _____ be better?

I’m Really Busy

No problem, I’m really busy too, but I really need to do _____ appointments by _____, and I can make sure to keep it short. Is that a bad day or just a bad time? So, how about __________ at _____ or would __________ at _____ be better?

How Long Does It Take?

It's hard to know exactly since some people have a bunch of questions. Just the presentation part is about 30-45 minutes. After that, it’s kinda up to you. So, which time would be best for you, __________ at ______ or __________ at _______?

FIRM UP (so they'll remember & know it's important)

• (REPEAT DAY and TIME) - Great! Thanks a ton! This really means a lot to me!

• Do you have a piece of paper and a pen nearby? (Suggest they write it down)

• Will (Partner's Name) be available too?

  1. 1. 1. 1. 1. • **If Spouse Isn't Available**: Okay, No Worries! I do actually get more credit if BOTH of you guys are there, so does ____ at ____ or ____ at _____ work better for the BOTH of you?

• (Smile) Thanks so much for helping me with this! I’m really looking forward to catching up. I know this doesn’t mean a lot to you, but it means a ton to me.

• I'm booking my appointments back to back to hit my goal, so are you sure this is a good time? Thank you so much!

• I’m going to send you a confirmation email. Can I have your E-mail address?

• Great! I’ll email you before the meeting. Then, I’ll see you on zoom at exactly (time am/pm) so please don’t forget about me!

Virtual Demo Email Confirmation: Send the night before!

Subject: Cutco Scholarship Appointment with Mrs. ___ & (Sales Rep Name) on (day) at ____am/pm :)

Description: Thank you SO MUCH for taking the time to see my presentation on (time/date)! It really helps me with my training, my goals, and my communication skills. If you could shoot me an email back to confirm I have the right email address, I’d really appreciate it! Please be home by your computer at ____. Here is the Zoom link: (Enter link here)

This means the world to me! Thanks!

If You Can't Find Your Zoom Link: Refer to Zoom 101 Guide and Zoom Video Tutorial

WATCH STACIE SCHEDULE PRESENTATIONS USING THE ABOVE APPROACH